IT Support Senior Specialist (IT/Alberta)

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IT Support Senior Specialist (IT/Alberta)

Position Description

The Senior IT Support Specialist has an expert level of technical knowledge and experience in one or more IT-related areas for the organization. This positions scope of responsibility includes providing technical support and assistance to\ departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc.

Requisition ID

34122BR

Work Location

El Paso

Org Level 1

Texas Tech Unv Hlth Sci Ctr El Paso

Campus

HSC - El Paso

Department

Information Services Elp

Major/Essential Functions

Oversee the daily activities of Service Desk support.
Manage service desk activities.
Internal I.T. Department Liaison.
Manage the distribution of eRaider accounts to staff, faculty and students.
Manage Enterprise Software Licenses.
Ensure software and hardware comply with information security policies and remediate any problem systems identified.
Create KPI measurements for the IT Help Desk functions.
Manage special projects as assigned.
Performs other duties and tasks as assigned from time to time, consistent with established verbal and written policies, procedures, and schedules.
Participate on-call rotation.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area
Plus seven (7) years related full-time paid experience OR
A combination of related education and/or experience.

Preferred Qualifications

CompTIA A+ certification
Apple certification
Dell Certification

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security in

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Resume / CV, Transcript

Job Type

Full Time

Pay Basis

Monthly

Minimum Hire Rate

Compensation is commensurate upon the qualifications

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

Senior Level IT

Air Force Specialty Code

3D1X1, 3D1X2

Army Military Occupational Specialty Code

25B, 255A

Marine Military Occupational Specialty Code

0651, 6694

Navy Enlisted Classification Code

CTT, IT

Job Expires

07/11/2023