IT Support Specialist II

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

IT Support Specialist II (US East Remote)

This position will be remote. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting operations in our Global offices.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are empathic and well-organized, but able to work outside of the boundaries when vital. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What You'll Do

• Remotely tackling problems with Apple & Windows products, including desktop, laptop, and mobile hardware
• Okta user account full lifecycle
• Provisioning and configuring SaaS applications for end-users
• Responding to IT Support requests via ticketing system, Zoom, and Slack
• Hardware/software asset management
• Managing Knowledge Base articles
• Supporting the roll-out of new applications
• Managing multiple cases at one time / flexibility shifting priorities
• Assist IT Management in evaluation of third-party vendors as needed

What We're Looking For

• 5-7+ years of experience in IT support roles and fundamental networking skills
• Experience administering cloud-based IT environments (Google Workspace, O365, Okta, Zoom, Slack, etc)
• Administration of Apple / Win computer products using enterprise management tools
• Experience using and running ticket-based enterprise workflow management systems
• A positive, service-oriented demeanor
• Tried problem-solving skills
• Good Interpersonal relations
• Ability to lift heavy equipment (50+ pounds) as needed

We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:

• JAMF/MDM/InTune administration
• Jira & Confluence support
• User lifecycle automation tools
• Linux workstation support / management

In accordance with applicable law, Fastly's minimum base pay for this role if hired in Colorado is $83,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company's sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

• Health benefits (medical, dental, and vision)
• Medical: Cigna or Kaiser available
• Retirement benefits and employer match
• Life Insurance (Basic and Voluntary Life)
• Short & Long Term Disability with a buy-up LTD option
• Voluntary Accident & Critical Illness benefits
• Flex Spending Accounts & Mass Transit benefits
• Open Vacation Policy
• Sick Time
• Generous leave benefits (medical, maternity, paternity, and personal)
• Paid wellness days
• Employee Assistance Program
• Learning & reimbursement program stipend
• Mobile and internet allowance
• Wellness stipend
• Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.