IT Support Specialist II

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.

Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Follows established methodologies or procedures to determine end-user problems and provide a solution.
• May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
• Serves as escalated support on complex issues that less experienced colleagues cannot resolve.
• Escalates highly complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.
• Answers help desk phone / respond to email support requests
• Troubleshoot end-user application and hardware issues
• Participates in after-hours & weekend support on-call rotation

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma and five years of end-user support experience or equivalent combination of education and work experience.
• Understanding of software and hardware deployed within a business.
• Effective verbal and written communication skills for the purpose of information to end-users.

Preferred Qualifications:

• Associate's or technical degree and six years of work experience in IT.
• Knowledge of specific software and hardware.
• Banking or financial services experience.
• Lending systems experience
• Experience with MFA technologies

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify