IT Support Technician

NVR, Inc. is seeking an entry level IT Support Technician in Reston, VA

As an IT Support Technician, you will have the opportunity to assist end users in resolving technical issues that prevent them from doing their job effectively. In this key role, you will learn multiple facets of the IT environment, including basic networking, hardware and software support, user management, and different customer service tactics that will grow and challenge you in the IT career field. This position offers a combination of independent work as well as team collaboration. You will find working with a passionate group of people that enjoy solving customer issues makes an enjoyable workday. As you grow in your knowledge, there will be opportunities to progress through a career path that will keep you engaged in learning and helping others maximize technology.

Key Job Responsibilities:

• Review and respond to tickets and phone calls to help people solve IT issues that prevent the individual from performing their job
• Conduct investigations and resolve orphan records found while running queries against software applications
• Attend daily team standups and review updates to issues or address new challenges
• Be inquisitive and want to experience new challenges daily

A successful candidate has the following skills:

• Strong written and communication; including active listening
• Strong analytic and problem-solving
• Strong planning, organization, and collaboration skills
• Maintaining composure through patience and empathy
• Comprehending technical documents
• Critical thinking

What’s in it for you:

• Meaningful Work – NVR’s goal is to help families move into their dream home - your work makes an impact!
• Modern Technologies – learn the latest cloud and mobile technologies and help us modernize and transform our business
• Teamwork – this position offers a combination of independent work as well as team collaboration. You will find working with a passionate group of people that enjoy solving customer issues, makes an enjoyable work day
• Learning – in this key role, you will learn multiple facets of the IT environment, including basic networking, hardware and software support, user management, and different customer service tactics that will grow and challenge you in the IT career field
• Building a Career – we strive to promote high performing individuals from within to grow in various career paths. Many of our senior leaders started in entry-level positions, just like you

Required Qualifications:

• Has obtained or is working toward a degree in Computer Science or Information Technology. The individual may substitute course work with proven experience shown in a professional setting.
• Basic technical diagnostic abilities or learned knowledge in the following areas:
• Windows Operating Systems
• User password management
• End point device configuration and connectivity
• Networking
• Hardware systems
• SaaS application configuration

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

• Competitive Compensation
• Home Purchase Discount
• Mortgage and Settlement Services Discounts
• Comprehensive Health, Life and Disability Insurance
• 401(k) (Full-time employees are eligible to contribute immediately)
• Employee Stock Ownership Program
• Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

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