IT Systems Manager

ABOUT PLACER.AI:

Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai's platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai's customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai's A.I.-based SaaS platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100B.

Placer.ai has grown 3x year-over-year for the past 3 years, counting more than 2,200 paying customers across a range of industries, including 2 of the world's top-10 retailers, 2 of the top-10 CPG firms worldwide, a world's top hospitality firm, 2 of the world's top-10 commercial real estate (CRE) firms and 2 of the world's top multinational asset managers and hedge funds. Placer.ai has just raised $100M for Unicorn ($1B+) valuation in Series C funding.

SUMMARY:

This full-time position is ideal for a professional in the Information Technology field who loves variety and is looking for experience and growth with a fast-growing startup. The person will ensure the timely and effective delivery of IT services, technical support, and Helpdesk management on a daily basis. A successful candidate will be highly organized, resourceful, analytical, team-oriented, and will have the ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of successfully executing a multitude of projects simultaneously while working alongside cross-functional teams. You must have a desire to thrive in a remote work environment and communicate with staff and stakeholders across the globe. This position is ideal for someone who loves juggling many responsibilities and takes pride in their ability to do so.

RESPONSIBILITIES:

• Build a solid technology base to align with industry best practices for user endpoint devices.
• Implement and manage endpoint solutions to support current needs and scale for growth.
• Support all departments with a primary focus in the US region.
• Lead US Based IT activities.
• Work as part of a distributed IT team responsible for several sites, follow the technical and security guidance and ensure meeting ISO/SOC compliance needs.
• Maintain continuity of technical support (Helpdesk) during overlapping business hours in other regions.
• Provide immediate technical support to employees for hardware and operating system issues along with administrative tasks.
• Support the full employee life-cycle of events from onboarding to off-boarding.
• Create and execute an Asset Management program across the life cycle of user and device management.
• Set endpoint device standards including software, configuration, tools, remote support, and security.
• Manage the procurement, deployment, rapid replacement and return of all hardware and peripheral home office equipment to US employees including decommission.
• Prioritize responsibilities as they evolve on a day-to-day basis, and escalate appropriately.
• Respond swiftly to IT-related emergencies, which may occur outside of normal business hours on evenings and weekends.
• Execute ad-hoc projects as assigned.

REQUIREMENTS:

• Proven success in implementing and maintaining an asset management system, including architecture, configuration, deployment, and maintenance.
• Ability to clearly explain solutions to technical issues and create explicit and concise documentation for users.
• Communicate effectively in both written and verbal form.
• Automation implementation experience preferred
• Flexible and capable of multitasking, prioritizing tasks to pivot with business needs in a fast-paced startup environment.
• Ability to work with employees, vendors, and business partners in a friendly, customer-oriented manner.
• Experience in the following areas:
• Email configuration (MX and SPF records).
• Splunk experience required.
• Okta and groups, workflows, and SSO.
• Using MDM tools such as JumpCloud, JAMF, InTune, Ooomnitza.
• Supporting Google Workspace, including Gmail, Google Sheets, and Google Forms.
• Some coding experience preferred
• Troubleshooting user problems on laptops, network, authentication, etc.
• Proficiency using Microsoft Office Suite.
• Extensive knowledge of PC and Mac hardware, operating systems and general user applications, VPN, SSO with the ability to troubleshoot and resolve all hardware and software issues.
• Strong strategic thinking, prioritization and problem-solving abilities.
• Capable of working with employees, vendors, and business partners in a friendly, customer-oriented manner.
• Desire to thrive in a remote work environment and communicate with staff and stakeholders across the globe.
• Entrepreneurial spirit: a self-starter who is internally driven to impact a department and a growth-directed organization.
• At least 3-5 years of experience with managing end user assets through their lifecycle on behalf of a growing organization with a remote workforce.
• Related technical certifications.
• Bachelor's Degree in Computer Science or related technical field, or equivalent work experience.
• 1+ years Experience with mentoring / leading a small IT team.

WHY JOIN PLACER.AI?

• Join a rocketship! We are pioneers of a new market that we are creating.
• Take a central and critical role at Placer.ai.
• Work with, and learn from, top-notch talent.
• Competitive salary.
• Excellent benefits.
• Fully remote.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

• Placer.ai in a nutshell
• Placer.ai's recent $100M round C funding (unicorn valuation!)
• Placer.ai's data
• Placer.ai in the news
• COVID-19 Economic Recovery Dashboard

Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Placer.ai's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai's Human Resources Department to make the need for an accommodation known.