IT Systems Support Analyst

***Emails regarding next steps will come from Bamboo HR – Please Ensure to check your junk mail when applying for jobs***

IT Systems Support Analyst

Cannon Automotive a division of Cleveland-Cliffs Tooling and Stamping has an immediate opportunity for a IT Systems Support Analyst in our Cleveland, Tennessee Hot Stamping Facility. The IT Systems Support Analyst is responsible for providing front line service to our users on software and hardware related problems. The ideal candidate will have prior IT experience, be self-motivated and thrive in a fast-paced work environment. We offer an excellent compensation and benefits package and career advancement opportunities.

Primary Responsibilities:

• Provides front-line service to CCTS users on software and hardware related problems.
• Escalate call and tickets when necessary.
• Meet ticket SLA requirements
• Create, maintain support manuals and other documentation
• Setup and dispose obsolete end user hardware.
• Responsible for Software License tracking.
• Purchase Computers parts and accessories
• Running reports to analyze common complaints and problems.
• Diagnose and troubleshoot technical issues
• Remotely supporting users
• Comply & Enforce Company Policies
• Other Duties as assigned
• Support Shopfloor software and hardware

.

Minimum Qualifications:

• Knowledge of Microsoft products: office365; Windows 7/10
• Knowledge of various network devices like Hubs, Routers, NIC, etc.
• Knowledge of various HW and SW.
• Knowledge of Active Directory, DNS & DHCP.
• Excellent organizational skills
• Project management skills.
• Superior communicational skills both verbal and written
• Team player qualities: accountability, adaptability, and motivation

Preferred Qualifications:

• University degree or diploma in Information Technology and/or equivalent business experience
• 2-5 Years Users Support Experience
• Support in Manufacturing setting is a plus

Cleveland-Cliffs is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The company is vertically integrated from mining through iron making, steelmaking, rolling, finishing and downstream with hot and cold stamping of steel parts and components.

We thank all who apply, but only applicants selected for an interview will be contacted.

As a company, we are doing what we can to keep all our employees safe and healthy. It is the current expectation that all Cleveland-Cliffs employees will be vaccinated against COVID-19 as soon as possible.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to ccts.careers@clevelandcliffs.com, let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.