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IT Tech Support Specialist

NIC | IT TECH (FIELD) SUPPORT SPECIALIST JOB DESCRIPTION

Position: IT Tech (Field) Support Specialist

Location: Los Angeles / San Fernando Valley / Orange County, CA

At NIC, we have three levels of IT Tech Support Specialist positions:

Level 1 IT Support Tech Requirements

  • 2-3 years of recent experience in a corporate environment as an IT Tech or similar function
  • Good troubleshooting skills
  • Good communication skills and customer service skills
  • Able to follow directions well

Level 2 IT Support Tech Requirements

  • 3-4 years of experience in a corporate environment as an IT Tech or similar function
  • Good troubleshooting skills
  • Good communication skills and customer service skills
  • Able to follow directions well

Level 3 IT Support Tech Requirements

  • At least 5 year of experience in a corporate environment as an IT Tech or similar function
  • Good troubleshooting skills
  • Good communication skills and customer service skills
  • Able to follow directions well.
  • Strong leadership skills
  • The ability to mentor and train other lower level techs when needed

All Levels of Tech Support candidates must be able to collaborate well with NIC team members such as other support techs, system admins, operations staff, and technical account managers. This is a position for someone who can work in a fast-paced environment and exercise good judgment. A reliable form of transportation is a must as you will be required to travel throughout the Los Angeles and Orange County areas.

In this role, the candidate will provide remote and on-site technical support to NIC clients. Responsibilities will include deploying, maintaining, and supporting network devices and connectivity with servers, workstations, laptops, mobile devices, printers, peripherals, operating systems, and applications as needed.

All Levels of Tech Support Candidates must meet two of the following educational requirements:

  • A+
  • Network+
  • Microsoft Solutions Certification
  • Apple Certified Support Professional
  • Other IT certifications or formal IT education

The candidate is expected to have intermediate technical skills to independently manage the following:

  • Microsoft Windows Vista/7/8 Support
  • Office 2010/2013 Support
  • Email (Exchange, Gmail, Google Apps, Office 365)
  • Active Directory user management, file and print sharing, and NTFS permissions
  • PC Hardware, Mobile Device, and Printer Support
  • Virus cleanup and Local/Online Backup Software
  • Remote Management Software (LogMeIn, Lab Tech, Rescue)
  • Network Security Hardware (Firewalls, SonicWALL, Cisco)
  • Networking Support (i.e. IPv4 addressing concepts, utilizing basic network diagnostic tools, troubleshoot connectivity, Wi-Fi, etc.)
  • VoIP

At NIC, we believe that great IT solutions start with great people. That’s why we’re always on the lookout for talented and driven individuals to join our team. We are a trusted, well-established MSP (IT Managed Service Provider) focused on delivering our clients the very best in cybersecurity, cloud hosting, and backup and disaster recovery services. Our clients come from a wide range of industries nationwide, and we are proud to provide both on-site and remote support.


At NIC, you’ll have the opportunity to work on exciting projects for a wide range of clients and be part of a collaborative and supportive team. You’ll be challenged to think creatively and push the boundaries of what’s possible with technology and you’ll have the support of a team of experts who are always ready to lend a helping hand.
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CEO of NIC
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Harry H. Herington
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NIC’s mission is simple - to make government interactions more accessible for everyone through technology. NIC’s company culture is driven by a set of core values: trust, integrity, responsibility, passion, innovation, family, and community. The...

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DATE POSTED
June 10, 2023

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