IT Technician

Position Purpose: The IT Technician will provide support to Northland employees and enable effective and efficient use of technology services, including both software and hardware. The role would be responsible for technical support and troubleshooting of computers, telephones and business systems for both in-person and remote support of corporate users, and remote support for offsite users. In addition, the IT Technician, will work in conjunction with other members of the IT team in a collaborative way to meet shared goals.

Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or changed as necessary.

• Provide Service Desk and Deskside support for corporate office users.
• Manage desktops running Windows 10 with a variety of software installed, including but not limited to: Terminal Server, Thin Client technology, Microsoft Office Suite, MRI, Yardi, Adobe, Concur, Nexus, VMWare Workspace One, VMWare Horizon, Deep Freeze, Cybereason, OKTA, FortiClient VPN, Active Directory, Office 365 Exchange, and internet connectivity.
• Log trouble tickets and manage helpdesk tickets using FreshService.
• Troubleshoot printers/copier/scanners and fax machines.
• Provide support for Zoom phone system.
• Maintain updates and upgrades for Windows or updates for various applications at site and corporate offices including assisting with servers.
• Work on general networking issues pertaining to Switches/Network connections, printing, scanning and faxing.
• Maintain inventory of supplies on hand: Copier/Printer/PC/Laptops/Smart phones etc.
• Maintain inventory of all IT equipment at sites and corporate office.
• Restore backup data as required from offsite backup.
• Perform occasional night work for upgrades, updates, and maintenance that cannot be performed during normal business hours.
• Create end user instructional documentation and onboarding end users as required.
• Collaborate on a variety of projects and tasks of varying scope as directed by the Manager of IT Technical Support.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Bachelor's degree in computer science, information systems or a related fields with at least 2 years of experience in an IT environment, or equivalent work experience is required; A+ Certification is preferred but not required.
• At least two years' experience in customer service role with in-person and phone support functions is strongly preferred.
• Specialized training in Microsoft Office or equivalent work experience is required; Microsoft Operating Systems Windows 10 and 11 Enterprise and MCSA or equivalent work experience is preferred.
• Experience working with Microsoft Office 365 and VMWare Workspace One.
• Ability to work independently, referring questions to supervisors or outside consultants in a timely manner to ensure quick troubleshooting results.
• Excellent problem solving and analytical skills with the ability to solve technical issues as quickly and efficiently as possible.
• Excellent interpersonal, verbal and communication skills and the ability to work closely with employees at a wide range of levels.
• Expertise in Microsoft Office Applications, ability to troubleshoot desktop issues pertaining to those applications and ability to implement new or existing features.
• Working knowledge of a variety of Microsoft Operating Systems and Microsoft applications, Information Technology equipment, and general IT networking.
• Maintain and update documentation for cross training/IT instructions for technician and others.
• Must have strong organizational skills and be detail oriented.

Benefits Highlights:

• Competitive Bonus Programs
• 401(k) + Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including well-being time)
• Employee Apartment Discounts
• Educational & Vocational Assistance
• Employee Assistance Program

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.

Job Snapshot