IT Technician II

Serves as a member of the Clemson Computing and Information Technology's hardware repair group. Provides computer and device repair, along with maintenance services for university departments, faculty, staff, and students. Performs other duties as assigned.

50% - Essential - Hardware and Software Maintenance: Maintains a current knowledge of personal computer diagnosis, repair procedures, and required parts. Complies with vendor's requirements for certificates, warranty claims, and parts ordering.

30% - Essential - Laptop Repair and Compliance: Serves as technician for the laptop and device repair team and ensures that all work is timely, accurate, and in compliance with departmental, project, and vendor standards. Acts as technical liaison to the various vendor's engineers.

10% - Essential - Research and Design: Maintains a current knowledge of computer facilities configuration, including software in use, network configuration, network protocols, and interconnect to the campus network.

10% - Essential - Reporting: Provides resource estimates and progress reports to manager.

A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate's degree or bachelor's degree in a related field may be substituted for the required experience.

Work Experience 1-3 years;
Licenses & Certifications: A+ Certification, Mac Service Certification, and Mac OS Certification

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

90% - Sit (stationary position) for prolonged period
10% - Walk or move about
100% - Use hands or feet to operate or handle machinery, equipment, etc
50% - Communicate, converse, give direction, express oneself
40% - Recognize or inspect visually
10% - Move, transport, raise or lower
20% - Perceive, observe, clarity of vision

5% - Exposure to dust/fumes
10% - Mechanical hazards
5% - Electrical hazards
5% - Exposure to bio-hazards (i.e. blood, bodily fluids)

Standard Hours: 37.5; Expected Salary Range ($ 35,360.00 - $ 55,230.00)

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Clemson, SC

June 20, 2023

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, or related medical condition), national origin, age, disability, veteran’s status, genetic information, or any other personal characteristic protected under applicable federal or state law. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.