IT Warehouse Specialist.Infrastructure & Operations

Job Purpose

To act as a second line in handling and solving IT Hardware related problems for Etisalat employees to maintain their computers availability and ensure satisfaction exceeds expectations

Report To Position Name

Installs, modifies, troubleshoots, and repairs personal computer hardware. preparation process.
 Deals with the final physical delivery of the hardware implementation
 Provide hardware guidance and support throughout the hardware
Customer Centricity : (Sales /cc Staff) Creates a positive customer experience at the point of sale and post-sales journeys. (Non-sales) Creates a positive internal customer experience during internal customer journeys and touch points Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility—Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows. People Management : Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.

QUALIFICATIONS_ESSENTIAL

Essential Qualifications and Experience  University Degree in IT field.  Very Good Computer skills and IT Hardware.  Good in English (Reading, Writing & Oral)

QUALIFICATIONS_DESIRABLE

A+ awareness

EXPERIENCE_ESSENTIAL

 Minimum 2 years Experience

EXPERIENCE_DESIRABLE

NA

CERTIFICATIONS_ESSENTIAL

NA