Documentation Technician

At Miller Electric Mfg. LLC, a Documentation Technician plays a crucial role in maintaining accurate records throughout the product lifecycle. This entails creating and modifying technical documents such as test sheets, Engineering Change Orders (ECOs), and user manuals. They also serve as liaisons between various internal departments, ensuring that documentation aligns with engineering requirements and marketing needs.

To apply for the Documentation Technician role at Miller Electric Mfg. LLC, candidates should possess exceptional attention to detail and excellent organizational skills. A background in mechanical design or a related field (such as an Associate of Applied Science degree) is preferred, along with familiarity with tools like Omnify PLM and SolidWorks PDM. Strong communication skills and the ability to work independently are also important.

As a Documentation Technician at Miller Electric Mfg. LLC, your day might involve creating and modifying documents, collaborating with cross-functional teams, and analyzing Engineering Change Orders (ECOs). You'll engage in meetings to stay updated on documentation standards while ensuring everything you produce meets the highest accuracy. Your day will be dynamic and require you to pivot between various tasks.

While prior experience in documentation is beneficial for the Documentation Technician position at Miller Electric Mfg. LLC, a strong desire to learn and grow in the role is equally important. Candidates may also be welcomed if they have relevant qualifications and a proactive approach to information gathering and communication. An eagerness to master necessary tools and processes can certainly set you apart.

In the Documentation Technician role at Miller Electric Mfg. LLC, you'll create and amend various technical documents, including test sheets, Engineering Change Orders (ECOs), part numbers, Bills of Material (BOMs), and user manuals. This diverse range of documentation plays a vital role in supporting the life cycle of our Automation product line.

Miller Electric Mfg. LLC is committed to fostering an inclusive work environment where every employee's contributions matter. They encourage professional development through learning opportunities, provide mentorship within teams, and prioritize open communication to ensure employees can thrive as they grow in their roles, including as a Documentation Technician.

As a Documentation Technician at Miller Electric Mfg. LLC, you’ll have numerous opportunities for growth. By developing expertise in tools like Omnify PLM and Microsoft Dynamics 365, you can expand your knowledge and skills. Additionally, collaboration with various internal departments allows for networking, and you may find chances to transition into more specialized roles as you gain experience.

To ensure accuracy in documentation, I implement a systematic approach by reviewing my work multiple times and utilizing tools like checklists. Additionally, I seek feedback from relevant team members, such as engineering or marketing, to verify that I fully understand the requirements before finalizing any document.

In my previous roles, I have been responsible for creating and revising user manuals and technical documents. I take pride in translating complex technical information into understandable language while keeping the audience in mind. I’ve become proficient in using technical writing tools and understand the importance of clarity and brevity.

I have hands-on experience with Engineering Change Orders (ECOs) where I've collaborated with engineering teams to assess the impact of changes on the product lifecycle. My role involved documenting the changes accurately, communicating them across departments, and ensuring that all relevant parties were aligned with those modifications.

When confronted with conflicting information, I prioritize open communication by organizing meetings with representatives from the involved departments. By facilitating a discussion, we can identify the core issues, clarify misunderstandings, and collaboratively reach a resolution, ensuring that all documentation reflects the agreed-upon facts.

To learn new software tools, I usually start with structured tutorials and online courses to build a foundational understanding. Following that, I practice using the software on actual projects to reinforce my learning. Additionally, I proactively seek assistance from colleagues who are experienced in the tool to gain further insights.

The most important skill for a Documentation Technician is attention to detail. Given the impact of accurate documentation on product quality and safety, the ability to focus on minute details while managing complex information is invaluable in this role. Coupled with strong communication skills, this competency ensures effective collaboration across departments.

I utilize prioritization strategies and project management tools to keep track of multiple documentation projects. Breaking down tasks into smaller manageable steps helps me stay organized and maintains my focus. Setting internal deadlines for yourself allows me to ensure that I meet overall project timelines successfully.

In my previous position, I worked on a project to revise user manuals following a significant product update. My role involved collaborating with the engineering team to gather technical details and implementing feedback from customer service. The final updated manual improved user satisfaction and reduced the number of support inquiries by a significant percentage.

To stay updated with industry documentation standards, I regularly engage with professional networks, participate in workshops, and consume relevant literature. Additionally, I follow leading documentation blogs and forums where professionals share best practices and updates on processes, which helps me remain informed and adaptable.

Collaboration is fundamental to my documentation process. By working closely with engineering, production, and marketing, I ensure that my documents not only meet internal standards but also reflect the voice of the company. Collaborative efforts enrich the final content and foster a shared understanding of documentation requirements across departments.