Scanning Services Industrial X-ray Development Manager

North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment.  You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

We are looking for a dynamic Industrial Development Manager to play a pivotal role in driving the growth and expansion of NSI’s Inspection Services Group. You will be instrumental in building strong customer relationships and ensuring our continued success in delivering exceptional services. This position offers the flexibility to work on-site, remotely, or in a hybrid arrangement based on project needs and travel requirements. A significant portion of the work will be completed at customer sites, with an estimated 50% travel during the week/month, which may be domestic or international.

Responsibilities

• Manage, develop, and grow customer accounts.
• Provide software support, advanced training, and technique development.
• Execute Nadcap accreditation audits and supporting process updates.
• Manage and execute the Inspection Service Interpretation Program.
• Assist in the development of technical manuals, work instructions, and procedures.
• Read and interpret customer and industry specifications, codes, and standards.
• Develop inspection techniques and process parts at company locations.
• Work with application engineers to develop scanning techniques using proprietary imaging software tailored to customer-specific applications.

• Minimum of 5 years’ experience in the NDT field.
• Sales experience preferred.
• Ability to pass vision exams in accordance with NAS 410.
• Level 3 Qualifications in the Aerospace industry (NAS 410).
• Strong software and computer skills, particularly with proprietary and advanced software products.
• Exceptional customer service skills, maintaining professionalism in high-pressure environments.
• Strong communication and interpersonal skills, with experience working at all levels of an organization.
• Valid driver’s license.
• Experience delivering training in classroom and hands-on settings.
• Experience resolving technical issues in sensitive environments.
• US Citizenship required.

Take this opportunity to join a professional and successful team where you can make a significant impact immediately.  Enjoy competitive compensation and generous benefits that includes health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.