Service/Repair Technician

Pillar Technologies, a business unit of Illinois Tool Works (ITW), is a leader in the design and manufacturing of surface treatment equipment and induction sealers.  Located in Hartland, WI, in the lake country area of greater Milwaukee, Pillar is well positioned for growth. Pillar boasts a small company feel with the backing, benefits, and stability of a large organization. We recognize the importance of customer service, technological innovation, and the key role our employees play in the company’s success.

ITW is a Fortune 200 Manufacturing Company with fifty thousand employees worldwide. We are known for innovation, diversification, and excellent financial performance.

Founded in 1912, Illinois Tool Works Inc. (ITW) is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. Through a unique business model focused on decentralization and an entrepreneurial culture, business units are encouraged to innovate and execute using ITW’s front-to-back process. The company has operations in 56 countries that employ more than 50,000 women and men who adhere to the highest ethical standards.

Electrostatics Division, part of the Test, Measurement, and Electronics segment is an industry-leading manufacturer and designer of static control devices for equipment makers and end users in the semiconductor and electronics industry.  Electrostatics division revenues are ~$250MM annually. The division operates in the USA, Europe, China, and Asia, including nine manufacturing plants and 550 employees. Electrostatics division brands include Simco-Ion, Eltex, Pillar Technologies, Teknek, Opto Diode, Vortec, Paxton, and AEGIS)

To learn more about Pillar Technologies and what we do, please visit our website at Pillar Technologies and our corporate website at: ITW

This opportunity is a great career opportunity for a hands-on self-motivated individual providing technical service of our Surface Treatment and Induction Sealing product lines to include extensive customer interaction.  The Service Technician will possess electronic training and technical skills. The service technician will gain a detailed working knowledge of our products. In addition to supporting customers in the field, you will also support them through phone, email, and virtual meetings. The service technician will also be trained in quality checks and the testing process of new products. Whether you are a recent graduate or a seasoned professional, Pillar would like to speak to you.

Relationships

The Service Technician reports to the Site Manager and has no subordinates.  This position also includes regular on-site (field) and verbal (phone, virtual meeting) contact with customers.

Essential Duties and Responsibilities

• Professional interaction with customers in person and over the phone guiding them through machine start-ups and machine repairs.
• Tracking service cases in CRM to ensure timely follow ups and accurate record keeping.
• Travel to customer plants to repair and/or install our products.  (Approximately 30% domestic and infrequent international overnight travel.)
• Train customer maintenance personnel.  Schedule service calls, calls to include start-up, warranty, and other equipment repair and maintenance.
• Review and resolve customer issues with Engineering, Sales and plant personnel.
• Troubleshoot and accurately evaluate problems both mechanical and electrical to determine services and/or repairs; analyze inspection reports.
• Manage schedules and assignments for work activities, based on customer needs, work priority and available resources. 
• Work closely with Pillar Technologies personnel to report specific machine issues.
• Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
• Audit and present opportunities for additional company products and services to the customer
• Compute estimates and actual costs of factors such as materials, labor, or outside contractors
• Assist in the settlement of product warranty claims as required. 
• Additional duties as required

• A strong working knowledge of the mechanical and electrical field
• Strong written and verbal communication skills
• Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers, etc.
• Team player who can establish effective rapport with all levels of employees and customers
• Ability to take initiative and organize your work independently 
• Competent customer service skills, with the ability to analyze the root cause and find solutions to issues.
• Solid computer skills (MS Office applications and Windows-based programs)
• Knowledge of PLC programming is a Plus.

Education & Experience

A two-year electronics or similar degree. Three to four years of product knowledge or equivalent experience is ideal to become proficient in this job.

Position Perks and Benefits

• Per company policy, the service technician is eligible for overtime wages which may include travel time.
• Usage of a personal car for work purposes is reimbursed on a mileage basis using IRS rates.
• TSA precheck enrollment is covered by the company.
• All points and benefits related to travel are retained by the employee.
• Pending credit approval, employees may utilize a corporate travel credit card for expenses.
• Per company policy, personal protective equipment (PPE) and necessary tools will be provided by the company or reimbursed.

Language Skills

English required. Additional language skills are a plus.

Physical Requirements & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is required to walk; sit; climb or balance; and stoop, kneel, crouch, crawl; talk, or hear.  The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close, color, peripheral, and depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and electrical hazards.  The employee is occasionally exposed to fumes, airborne particles, and toxic or caustic chemicals.  Safety, including proper PPE, is a priority.  The noise level in the work environment is usually moderate.

Our employees enjoy competitive, merit-based salaries plus excellent benefits including:

• Health and dental insurance
• Company Paid Life Insurance / Short- and Long-Term Disability
• 401K plan with generous company match
• Vacation, personal days and holidays
• Continuing education reimbursement program
• Flexible spending accounts

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

ITW is an equal-opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.