Broker Service Manager

We’re looking for a Broker Service Manager

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

Our culture 

We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and manage projects, knowing that your ideas will impact thousands of small businesses. 

 Your mission

• Predominantly building iwoca’s presence across the UK via engagement and activation of existing iwoca brokers.

• Onboarding new brokers, ensuring they have a good experience in signing up with iwoca and helping them with their first set of applications. 

• Reacting to broker requests and being on hand to answer broker questions and queries for brokers outside of the remit of our relationship managers 

• Educating brokers and running training sessions where appropriate to ensure they send us relevant customers and documentation.

• Researching and searching for, acquiring and building new relationships with relevant brokers both by face to face, telephone, LinkedIn and email

• Attending broker and industry events which may be outside usual working hours. 

• To develop an understanding of iwoca's systems, processes and policies so that you can best advise the broker.

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

• Ability to organise, prioritise and manage tasks and diary.

• Excellent communication skills - both written and verbal with a professional phone manner.

• Taking pride in giving our clients the best in class service. 

• Competent in preparing and delivering meetings and presentations in person and virtually through webinars.

• Not adverse to travel - the role may require you to travel via car and/or train and may involve overnight stays.

• Pride in personal contribution but also a team player.

• A ‘people person’ who is genuinely interested in developing relationships.

• Previously demonstrated ability to take on new responsibilities or tasks and complete them to a high level.

• Experience of dealing with third parties is desirable but not a prerequisite.

Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a role in which you can spend part of your time working from home.

Our benefits

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds and Frankfurt. 

• Events and clubs, like bingo, comedy nights, yoga classes, football… 

• Two company retreats a year, we’ve been to France, Italy, Spain and further afield

• Plenty of drinks and snacks in our offices.

We offer a wide range of benefits:

• Medical insurance from Vitality, including discounted gym membership

• 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave 

• Instant access to emotional and mental health support with our partner, Spill

• Share options

• Generous maternity and paternity leave

• A nursery tax benefit scheme to help you save money

• Paid volunteering day to support your chosen charity

• Extra leave if you want to travel or study

• One-month fully paid sabbatical after 4 years

• Cycle-to-work scheme

• Electric car scheme

And to make sure we all keep learning, we offer:

• An L&D budget for everyone,  including a book budget

• Company-wide talks with internal and external speakers

• Access to learning platforms like Treehouse if you want to learn to code

For more information:

• iwoca benefits & policies: coda.io/d/iwoca-benefits-policies