United States (Remote)
Full time
Customer Success
Jasper is an end-to-end AI platform. Our mission is to elevate marketers with the power of AI, to achieve better outcomes through their workflows and open up new business opportunities. Jasper securely trains on brand and strategy, accelerates content and campaign production, and helps Marketers measure and optimize performance as part of an end-to-end solution.
Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and was one of the fastest companies to reach 100M+ users with a growing roster of Enterprise and Fortune 500 logos. Customers include Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more. Our teams are building multi-modal AI and working with the top AI platforms. We were one of the first partners of both OpenAI and Anthropic.
We value being customer-obsessed and helping each other achieve the best outcomes through collaboration. We’re not just building solutions, we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.
We are seeking an experienced and passionate Customer Experience Manager to join our Customer Experience team. This pivotal role is designed to redefine customer engagement through the strategic use of technology and data-driven insights, as well as personal CSM touches to drive customer engagement and retention. As CXM, you will be responsible for a book of business of about 500-700 contracted business accounts.
You will analyze and contextualize our scale customer journey to craft proactive digital communication strategies that enhance the customer experience, increase gross and net retention, and drive real customer success at scale.
This fully remote role reports to the Director of Customer Experience and is open to candidates anywhere in the continental US.
At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $100,000-$117,500. Compensation may vary based on relevant experience, skills, competencies, and certifications.
Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.
Jasper is a leading AI content platform that empowers creators and businesses to unlock their creative potential. The tech behind Jasper's AI ensures that outputs are free of plagiarism and don't showcase any inherent biases.
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