Mid-Market Customer Success Manager - job 1 of 2

Jasper is an end-to-end AI platform. Our mission is to elevate marketers with the power of AI, to achieve better outcomes through their workflows and open up new business opportunities. Jasper securely trains on brand and strategy, accelerates content and campaign production, and helps Marketers measure and optimize performance as part of an end-to-end solution.  

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and was one of the fastest companies to reach 100M+ users with a growing roster of Enterprise and Fortune 500 logos. Customers include Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more. Our teams are building multi-modal AI and working with the top AI platforms. We were one of the first partners of both OpenAI and Anthropic. With the Clipdrop acquisition, Jasper is redefining visual marketing across all modalities, offering advanced image features like background replacement, image upscaling, product staging, and more to our customers. We are revolutionizing how marketers create, innovate, and captivate audiences.

We value being customer-obsessed and helping each other achieve the best outcomes through collaboration. We’re not just building solutions, we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.

About The Role 

We are seeking an experienced Mid-Market Customer Success Manager to join our growing Customer Success team. In this role, you will own a book of Jasper's commercial customers, drive renewals, and ensure retention for 30-50 MM Accounts.

This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US.

What you will do at Jasper 

• Work with 30-50 of our Mid-Market customers to leverage AI in their specific industries and businesses.

• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers.

• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product.

• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.

• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

What you will bring to Jasper

• 4+ years of experience as a Customer Success Manager, Account Manager, or similar role.

• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.

• Experience managing complex accounts and renewals.

• You have excellent interpersonal skills with a history of building strong business relationships.

• You're an influential communicator with experience presenting to small and large audiences.

• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.

• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Nice to have:

• Experience working with generative AI and working with a variety of different industries.

• Experience working at a SaaS company in the CRM or data services space.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $120,000-$137,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.