Senior Solutions Architect

Jasper is an AI copilot for marketing teams that want better outcomes in addition to faster outputs. Jasper securely trains on your brand and strategy, accelerates content and campaign production, and helps marketers measure and optimize for performance all as part of an end-to-end copilot. Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and was one of the fastest companies to reach 100M+ users. Customers include Morningstar, Anthropologie, SentinelOne, ZoomInfo, and more. 

Our teams are passionate about supporting new employees and growing a diverse culture of ideas and collaboration. We value being customer-obsessed, ownership, being creative problem solvers, helping one another achieve the best outcomes through collaboration and most importantly making magic. We’re not just building solutions; we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.

About The Role

We are seeking an experienced Senior Solutions Architect to join our growing Enterprise Customer Success team. As a Solutions Architect at Jasper, you'll be at the forefront of helping our customers achieve their AI content creation goals. You’ll partner closely with our Customer Success team to scope, build, and train customers on case-specific configurations of the platform. A successful hire will have an in-depth knowledge of AI content generation, a passion for helping others, and strong communication skills that allow you to communicate complex information effectively to technical and non-technical stakeholders. 

This fully remote role reports to the VP of Customer Success and is open to candidates located anywhere in the continental US.

 What you will do at Jasper

• Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers.

• Collaborate with customers to successfully manage and customize technical use cases of Jasper. This may include building custom templates, workflows, fine-tuned AI models, and API implementations. 

• Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs.

• Provide ongoing support and answer questions from customers including delivering training, providing technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing Jasper.

• Continuously improve service delivery processes and methodologies. 

What you will bring to Jasper

• 5+ years of experience in post-sales Marketing SaaS implementation and customization.

• Strong technical aptitude in the subject matter of AI prompting and architecting complex technical solutions including APIs.

• iPaaS / connected application experience.

• Great project management skills, including strong communication around project timelines, and the ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills as well as experience working with customers in a training capacity.

• Ability to work well in a fast-paced, dynamic environment. 

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. This role's expected base salary range is $134,000 - $158,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.