Program Manager, Product Experiences Operations

Our client's philosophy is that human potential is truly limitless. This belief drives them to create technology that helps break down any barrier that divides us. They imagine a world where physical distance doesn’t limit our ability to connect and collaborate with one another and neither do their devices. A world where technology expands what’s possible for all of us and ensures our friends and colleagues are always within reach. At our client's reality labs, they bring together the brightest cross-disciplinary minds in one place to deliver their mission: build tools that help people feel connected, anytime, anywhere.

The Product Experiences Program Manager will support the development, deployment, and operational management of high-impact demo and product experiences in our Burlingame, CA and London, UK Executive Briefing Centers. Our client's Briefing Program connects our partners, prospects and customers to their client's vision for the world’s next computing platform, while strengthening trust and confidence in their client as a technology partner.

If you're passionate about driving innovation with immersive technologies and AI, building communities, and helping people build deeper and more meaningful connections, we'd love to talk. The right individual will be a passionate advocate for both our client's Reality Labs north star - build the world’s next computing platform, while growing momentum as the long-term market leader - as well as the product experience of their mixed reality products.

Employment: W2 Contractors only

Duration: 5/12/25-12/31/2025, with chance to extend

Application: we will review resumes on Monday 4/14, please submit your resume before then

Responsibilities

• Support the deployment and ongoing management of new technology experiences/demos in the Executive Briefing Centers in Burlingame, CA and London, UK.
• Support general operation and performance of demos and experiences, including regular testing/troubleshooting, software updates, and experience onboarding/offboarding
• Manage and translate demo requirements and tech specs from internal cross-functional partners in order to best integrate and showcase experiences in the Executive Briefing Centers
• Support the identification, evaluation, and revision of briefing demo content library
• Prepare/write scripts for various demos and experiences; package up materials including best practices, training, and other documentation to enable demo teams.
• Help develop and maintain scalable technology solutions such as content and device management systems
• Partner with internal production and technology teams for device provisioning, configuration, and ongoing management
• Support delivery of customer demos in person at the Burlingame Executive Briefing Center, as needed
• Provide feedback on existing experiences, opportunities for experience improvement, and ongoing ideas for potential new experiences to be integrated.
  

• 5+ years’ experience in project or program management, or equivalent
• Experience developing and delivering solution and product demos to customers and/or partners
• Experience creating scripts, key talking points, and other documentation to support demo or experience delivery
• Experience with software development process
• Results driven mindset with a focus on measuring and improving program effectiveness
• Ability to prioritize tasks and manage deadlines amidst a fast-paced, ambiguous environment
• Comfort working across a geographically distributed team, including Bay Area and London
• Excellent communication and storytelling skills, plus a talent for collaborating with cross-functional teams on complex projects

Preferred

• Knowledge of XR technologies
• Knowledge of several XR products from our clients, which more information will be revealed during the phone screening
• Experience with Hardware development process

Compensation Range
$80-$120/hr

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **

• 75% coverage on employee-only medical and dental plans, with a $0 employee-only medical plan option available.
• Vision - opt-in available
• PTO
• 401k
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available