Digital Client Management Director

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to the India Managing Director you will create impact within our Client Management Team. We are looking for someone with a background in client management and exposure to Digital marketing and /or Martech who can be a true partner to our clients. Effectively identifying client challenges, interpret briefs, and turning them into the best agency solutions.

Your daily role will focus on the India region, but involve collaboration with global stakeholders to bring to life our One Jellyfish approach.

Your primary responsibilities will include:

• As a Account Director , Client Management, you will Build relationships with clients and key account stakeholders
• Act as the primary connection between Jellyfish and the client
• Guide clients on their digital maturity and growth
• Drive profitable growth for assigned clients
• Work with internal teams to help serve clients
• Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities
• Work with C-level members of your accounts, unlocking the potential for growth within our client organization.
• You will help drive excellence for our clients, ensuring best-in-class delivery.
• Maintain accurate account, contact, and opportunity data in Salesforce.
• Connect with other departments/industry/global leads to develop innovative approaches to solving the trickiest of client business problems.
• Cultivate the development of external partnerships (e.g., Google, Facebook, Salesforce, and Amazon) and jointly develop growth plans for clients.
• Manages client commercial targets. Maintains robust commercial insights for the Hub and ensures accurate revenue and pipeline forecasts for the Hub at all times.
• Collaborates with the Growth team and contributes to the new business approach to prospective clients.

Role Requirements

• Min of 9 years to max 11 years of Digital Marketing and / or Martech industry experience in Client Management . Agency experience is must
• Proficiency in working across multiple digital capabilities (Paid Media , Optimisation, Return on Investment Analytics, Google Analytics) to support enterprise clients.
• Demonstrated experience working with paid media platform like Google, Amazon or Meta.
• You love getting to know your clients, developing long-lasting relationships and adding value to their business.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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