Customer Service Representative

Areas Of Responsibilities• Schedule Shared Resources• Process Service Requests (create, update, close, queue, e-mail etc.) in a timely fashion• Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)• Maintain knowledge in key systems and applications (websites, databases, metrics)• Assist with training new employees• Customer Service Representative Role• Assist with Special Projects• Assist Property Relationship Leads (PRL)Measureables & ObjectivesEnsure all compliance requirements are met (average talk time, ACW, self serve, errors, RONA, etc.) Participate in evacuations and take shelter drills Complete Scheduled Training