Professional Services Engineer

A Professional Services Engineer at Corelight is tasked with assisting customers in deploying and utilizing cybersecurity products. Responsibilities include improving clients' cybersecurity posture through process optimization, investigating incidents, educating clients about Zeek Log usage, and designing technical solutions alongside ecosystem partners. Additionally, they implement queries and dashboards in various SIEM platforms and collaborate with product management on features and integrations. It's a dynamic role that requires strong problem-solving skills and in-depth technical knowledge.

To qualify for the Professional Services Engineer role at Corelight, candidates should possess at least 5 years of experience in a security professional services role. A Bachelor’s degree in a technical field or equivalent experience is required. Strong communication skills, a robust knowledge of cybersecurity principles, experience with Zeek log analysis, and adeptness in network administration are essential. Familiarity with various scripting languages and SIEM tools, particularly Splunk, is also needed to succeed in this role.

In the Professional Services Engineer role at Corelight, you will engage in diverse projects that range from improving customer cybersecurity protocols and investigating cyber incidents to educating clients on best practices. You will be involved in the design and implementation of custom technical solutions with partners and creating critical analytical dashboards in SIEM tools. The role is incredibly dynamic, with responsibilities tailored to specific engagements based on customer needs.

Yes, the Professional Services Engineer role at Corelight requires up to 50% travel post-COVID, depending on customer comfort levels. This travel may involve on-site visits for customer education, implementation support, and incident investigations. Flexibility and a willingness to engage directly with clients across North America are essential for this position.

Corelight emphasizes a culture of continuous learning and professional development. As a Professional Services Engineer, you will have the opportunity to work collaboratively with a team of experts and engage in diverse projects that enhance your skills. The company encourages applied curiosity and offers a supportive environment that fosters innovation and advancement in your career within the cybersecurity domain.

When discussing your experience with Zeek logs during the interview, highlight specific instances where you have analyzed logs for threat detection or incident response. Explain your familiarity with log structure, the tools you've used for log analysis, and how you’ve utilized this information to enhance a client's security posture.

To effectively answer this question, outline the background of the incident, the challenges posed, and your specific role in the resolution process. Emphasize the steps taken, the collaboration with team members or clients, and any tools or strategies utilized. Highlight the positive outcome and what you learned from the experience.

Discuss your methodical approach to understanding client needs, gathering requirements, and identifying potential solutions. You might explain how you engage with clients through meetings or assessments, assess their existing cybersecurity posture, and tailor solutions that align with their specific goals and context.

Share your experience with various SIEM tools, such as Splunk, Elastic, or Humio. Provide examples of how you've utilized these tools to implement queries, create dashboards, or analyze security alerts. Emphasize your familiarity with the functionality of each tool and how your work has contributed to greater network security.

In your response, outline the ways you maintain relevancy in the constantly changing cybersecurity landscape. Mention resources like industry publications, cybersecurity forums, online courses, and participation in webinars or conferences. Additionally, discuss how you incorporate new knowledge into your professional practice.

Prepare a specific example where you developed or improved a process that positively impacted efficiency or effectiveness in a client's operations. Describe the original process, the changes you made, and the measurable outcomes resulting from your optimization efforts.

Reflect on the complexities of adapting to different clients’ diverse environments and needs. Discuss challenges such as navigating varying levels of cybersecurity maturity, communicating technical concepts to non-technical clients, and the demand to stay current with emerging threats. Offer insights on how you would mitigate these challenges.

In your answer, elaborate on your hands-on experience with network setup, firewall rule configurations, and monitoring network traffic. Highlight any specific technologies you've worked with and share how your administration skills have contributed to securing a network environment.

Discuss your approach to conflict resolution, emphasizing active listening, empathy, and collaboration to reach mutually beneficial outcomes. Share an example where you successfully navigated a disagreement, highlighting your communication skills and commitment to customer satisfaction.

To answer this effectively, connect your personal values and professional goals to Corelight's mission and values. Highlight what excites you about their innovative approach to cybersecurity and your enthusiasm for contributing to a rapidly expanding team that prioritizes customer service and collaborative growth.