IT Service Manager (ITIL MP Certification)

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!Job detailsIncredible opportunity to join one of the most exciting immersive experience entertainment companies in the world // ITIL MP Certification REQUIRED!This Jobot Job is hosted by Craig RosecransAre you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.Salary $100,000 - $160,000 per yearA Bit About UsWe are seeking a dynamic and seasoned IT Service Manager with an ITIL MP Certification to join our innovative technology team. This is a permanent role that will be instrumental in driving our IT service management strategy forward. The ideal candidate will have a solid background in ServiceNow, Entertainment, and a passion for delivering exceptional IT service to our internal and external customers. With over 5 years of experience, you will be expected to bring a wealth of knowledge and expertise to our team, helping us to optimize our IT service delivery, streamline our processes, and enhance our customer experience.Why join us?• Competitive Base Salary• Company paid health plan for employees• Very generous PTO• Dental and Vision, FSA, HSA• Small team, autonomy• Many more great perks!Job DetailsJob DetailsResponsibilitiesAs an IT Service Manager, your primary responsibilities will include• Overseeing the delivery of high-quality IT services, ensuring that service level agreements and customer expectations are consistently met or exceeded.• Implementing and managing the ITIL service management framework, driving continual service improvement initiatives across the organization.• Managing the ServiceNow platform, ensuring that it is effectively utilized to support our IT service management processes.• Collaborating with stakeholders across the organization to understand their IT service needs and implement solutions that meet these needs.• Leading incident and problem management processes, ensuring that issues are quickly resolved and that root cause analysis is conducted to prevent recurrence.• Developing and managing the IT service catalog, ensuring that it accurately reflects the services we offer and that it is easy for our customers to use.• Implementing robust change management processes, ensuring that changes are effectively managed to minimize disruption to our customers.• Managing the IT service management team, providing leadership and guidance, and promoting a culture of excellence and continuous improvement.QualificationsTo be successful in this role, you will need• A minimum of 5 years of experience in IT service management, with a strong focus on the ITIL framework.• ITIL Managing Professional (MP) Certification.• Proven experience with ServiceNow, including implementation, management, and customization.• Experience in the Entertainment industry, with a deep understanding of the unique IT service needs of this industry.• Strong leadership skills, with a proven ability to lead and inspire a team.• Exceptional communication skills, with the ability to communicate complex IT concepts to non-technical stakeholders.• Strong problem-solving skills, with a proven ability to resolve complex IT issues quickly and effectively.• A customer-focused approach, with a strong commitment to delivering exceptional customer service.Join us in this exciting role where you can make a significant impact in our technology-driven organization. Apply today!Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.Want to learn more about this role and Jobot?Click our Jobot logo and follow our LinkedIn page!