Ace Bartender

POSITION SUMMARY:

The Restaurant Server is responsible for identifying the needs of guests and accommodating to those needs, Serves the guests quickly and efficiently with complete knowledge of the food and beverage menu. Maintains their station in a clean and orderly manner throughout the shift.

ESSENTIAL JOB FUNCTIONS:

1. Warmly greets and acknowledges guests upon arrival
2. Cash handling including: Correctly and precisely calculates each guest check
3. Properly Id’s all guests that are able to consume alcohol
4. Properly ring guest orders through the POS system
5. Maintain positive guest relations at all times.
6. Work with a spirit of teamwork.  Willingly accepts additional responsibilities and tasks. Communicate needs and ideas to management.
7. Knowledgeable in the menu of food and beverage
8. Follows all safety and sanitation policies
9. Ability to suggestively sell and upsell.
10. Ability to properly id guests that are of age to sell alcoholic beverages to
11. Performs sidework as needed
12. Performs additional responsibilities, although not detailed, as requested by a manager at any time

REQUIRED QUALIFICATIONS:

1. Ability to multi-task, prioritize, and organize work assignments
2. Weekend availability. Schedule for this position is not set. Must be able to flex schedule based on business demands.
3. Must be able to communicate effectively
4. Have excellent time management skills
5. Must be able to foster an environment where teamwork is valued & practiced.
6. Must approach problem solving with a solutions-based perspective , using common sense & good judgment
7. Self motivated – sets a high standard for organization & customer service

REASONING ABILITY 

1. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
2. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
3. Must be proactive and innovative in avoiding potential accidents.
4. Ability to be proactive and innovative with guests and in maintaining a clean, organized, and safe environment.

WORK CONDITIONS / PHYSICAL DEMANDS / MACHINES AND EQUIPMENT USED

There is constant physical contact with food. Washing hands and arms is mandatory. General hygiene such as brushing teeth, daily shower, and deodorant is mandatory. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to stand, walk and or sit and continuously perform essential job functions for extended periods of time.
2. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances within the building.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as gloves. Primary environment: ambient room temperatures, lighting and traditional restaurant equipment as found in a typical restaurant environment.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
2. Ability to provide high quality communication and be technologically sound with MICROS.
3. Prioritize and organize work assignments, have timely follow up and execution.
4. Have superb time management skills, effective communication with customer and team
5. Ability to compute basic mathematical calculations.
6. Knowledge and understanding of Atelier & Ace Culture & initiatives
7. Maintain complete knowledge of all hotel services/features and hours of operation
8. Promote positive relations with guests and employees

EDUCATION and/or EXPERIENCE

This position requires relevant and successful experience, especially in Rooms Division and customer service arena.  Expertise gained working in a service and quality centric environment is preferred and considered an asset.

LANGUAGE AND MATHEMATICAL SKILLS

1. Ability to understand guests’ service needs and requests.
2. Ability to acknowledge the guests’ request with a polite answer.
3. Must be able to satisfactorily communicate English with guests, management, and other team members to their understanding. 
4. Additional foreign language preferred.
5. Ability to compute basic mathematical calculations.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

1. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
2. Ability to deal with problems involving guest and operational issues maintaining a positive attitude.

CERTIFICATES, LICENSES, REGISTRATIONS

1. College and computer training preferred.
2. Riverside County Food Handler’s card