Fraud Prevention Analyst I

Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This is an entry level role. Basic skills with basic level of proficiency and you will gain a general understanding in one or more FIS products. Generally performing multiple tasks ranging from simple to more complex levels of research and support. Work independently with minimal supervision. Consult with senior peers on non-complex projects to learn through experience. Typically requires up to one year experience.

What you will be doing:

· Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers.

· Addresses inquiries and performs research required to fulfill clients inquiry/requests.

· Liaise with appropriate IT Support teams to address client maintenance requests for supported products.

· Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

· Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.

· Interfaces with clients to determine present and future needs and discusses progress toward solutions.

What you will need:

• Prior banking or finance related experiences a plus; personal banking experience preferred

• Documents client information and recurring technical issues to support product quality programs and product development

• Strong analytical skills

•Organizational and time management skills required

• Self-starter with proven ability to work independently

• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills

• Strong problem solving skills

Added bonus if you have:

· • Knowledge of FIS products and services

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

A broad range of professional education and personal development possibilities – FIS is your final career step!

Attractive benefits including vacation/sick pay, private medical coverage, dental coverage, 401K match, Stock options, travel insurance and more!

Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass