Head of Strategic Partnerships - Travel

Join Virgin Red, Virgin's vibrant loyalty program, where you'll navigate the exciting world of travel  partnerships. As the keeper of a diverse partner portfolio, you'll be the driving force behind growing engagement in our loyalty currency, shaping the program's future and crafting enticing customer propositions. Your knack for building relationships, commercial acumen, and ability to inspire partners will be the secret sauce in delivering exceptional value to our members. 

Our Virgin Family 

Join the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin Family. 

Virgin Red rewards customers who live the Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric – that's Virgin Red. 
 

Tell me more 

• Drive forward Virgin Red and Virgin Atlantic's symbiotic relationship to deliver joint loyalty partnership ambitions  

• Lead the strategy of your partner portfolio, driving key performance indicators including revenue, redemption costs, and member satisfaction. 

• Build and maintain strong relationships across the Virgin group, leveraging the ecosystem to share best practices and explore collaborative opportunities across other Virgin companies, and within the Virgin ecosystem 

• Become the go-to expert on industry trends and Virgin companies' strategic plans for the next 3-5 years, identifying opportunities for growth and innovation. 

• Manage partner contracts with precision, ensuring legal and commercial compliance while delivering an effective member experience and proposition. 

• Work collaboratively across teams, leading and delivering internal and external partnerships which drive member engagement in both collecting and redeeming the loyalty currency, along with embedding Virgin Red’s customer-centric product suite, constantly seeking ways to innovate and improve. 

• Utilise market intelligence and member insights to identify new opportunities, developing compelling business cases for concepts that can evolve into attractive member propositions. 

What you’ll need 

• Bring a wealth of experience in partner development or account management, with a recent focus on the travel, airline, loyalty, and reward program sectors. 

• Show your prowess as a relationship manager, taking full ownership of partner performance and crafting effective development plans. 

• Thrive in a dynamic environment where your contributions shine, and your ability to collaborate and inspire others sets you apart. 

• Lead, motivate and coach  your  team, to seek their best performance, always striving for rewarding relationships 

• Demonstrate your strategic thinking by developing long-term commercial strategies while nimbly delivering short-term revenue targets. 

• Embody a can-do attitude with exceptional organization skills, adaptability, and a customer-first mindset that drives innovative solutions. 

• Be the fearless problem-solver who sees opportunities where others see challenges, ready to make tough decisions and advocate for your partners. 

The extra details 

Role type: Permanent 

Location: London hub, partner offices & your home space  

Working hours: Full time - We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us. 

Benefits: Dive into a fast-paced, evolving workspace, where your hard work and dedication is rewarded. Fancy unlimited holidays and weekly yoga? That's the Virgin way. We champion inclusion, wellbeing, and purposeful points strategies. Further benefits include flexible working, healthcare, dental schemes, pension contributions and an employee rewards scheme.  

Closing date: 16 September 2024

Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know.  

Excited to make each day rewarding? We'd love to learn more about you!