Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
5 - 10%Job Description
What you will be doing:
As a Senior Design Program Manager, you’ll be at the forefront of guiding and leading design teams and programs to success. Here’s what you’ll own and drive:
Leadership and Management:
Lead and guide teams/programs, ensuring comprehensive solutions for defined problems with oversight as needed – Design+ and XFN often lean on their leadership and ability to successfully guide efforts
Drive small to medium design+ teams to lead new programs or initiatives for a focus area within an organization, managing workflows with teams to execute broader projects and escalating and communicating issues cross-functionally
Proactively identify opportunities and risks, forging a path forward to increase team effectiveness
Deliver high-quality systems and programs that are work multipliers, amplifying the productivity of the team
Collaboration and Communication:
Build trust and establish strong relationships with cross-functional partners including executives, product managers, engineers and other functional leaders to align on priorities and drive collaboration
Act as a bridge between UX, Engineering, and Product Management teams, ensuring interdependencies are understood and planned for
Anticipate bottlenecks, provide escalation management, and balance customer needs versus business goals and technical constraints
Enable creative solutions by leveraging design acumen, high judgment, and knowledge of business and customer experience best practices
Promote transparency, visibility, and community among the team
Advocate for the needs of the design team to ensure alignment and support from stakeholders
Culture and Team Building:
Influence culture by fostering inclusivity, organizing team bonding activities, and hosting retrospectives
Understand staffing gaps on teams, identify experience levels, and partner with management to address them
Participate in recruiting activities including talent identification, interviewing, selling, and improving the hiring process
Change management:
Navigate and manage change effectively within the team and XFN partners, overseeing smooth transitions and minimal disruption to ongoing projects and operations
Actively seek feedback from the team on process, tooling and workflow to drive continuous improvements
Attributes:
Thrives in ambiguity, proactive, organized, excellent time management, accessible, approachable, well known as the program lead across XFN
What you will need:
Over 5+ years of experience leading and expanding high-performance design teams, overseeing both individual contributors and managers
Capable of concurrently managing multiple projects while effectively influencing diverse audiences and fostering strong cross-functional partnerships to align design efforts with broader business goals
Comfortable navigating ambiguous situations, employing rigorous design thinking and operational frameworks to address complex challenges
Exceptional communication abilities, adept at conveying ideas effectively in various settings, from small group discussions to executive presentations
Proficient in inspiring and guiding design teams by providing them with crucial business insights, feedback, and direction
Bring a balanced approach and sound decision-making to strategic conversations, advocating for both user needs and business objectives within your teams and across peers
Thrives in a fast-paced environment and is flexible and agile.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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