Senior IT Project Manager (PM)

As a Senior IT Project Manager at Safelite, you will lead the entire project management process for our IT teams. Your core duties include creating and managing project documentation, coordinating team meetings to gather requirements, establishing budgets and timelines, and presenting project updates to management. You'll also analyze and design improvements to enhance customer satisfaction and operational efficiency.

To qualify for the Senior IT Project Manager position at Safelite, you should have 4-6 years of related experience and a bachelor's degree. Additionally, expertise in project management practices, strong interpersonal and communication skills, familiarity with Agile methodologies, and proficiency in software such as Safe, Jira, and ServiceNow are essential to ensure effective project execution.

At Safelite, we understand the importance of professional development for our Senior IT Project Managers. We provide mentorship opportunities, encourage ongoing education, and promote a workplace culture that supports career advancement. Our commitment to inclusivity extends to ensuring everyone has the resources they need to grow and succeed in their roles.

A Senior IT Project Manager at Safelite should be skilled in various tools and software, including Safe, Jira, Clarity, ITIL, and ServiceNow. Proficiency in Microsoft Word, PowerPoint, and Excel is also important for creating documentation and presentations, managing budgets, and ensuring effective project organization and communication.

Soft skills are crucial for a Senior IT Project Manager at Safelite. Effective interpersonal skills, strong written and verbal communication abilities, and the capacity to facilitate collaboration among diverse teams are essential. Being able to establish and maintain relationships with stakeholders while navigating complex project scopes is key to your success in this role.

When discussing your project management process, it's crucial to outline your approach from planning to execution. Describe how you create project documentation, manage timelines, allocate resources, and ensure stakeholder communication. Highlight any methodologies you follow and how you adapt to challenges to meet project objectives.

In a project environment, I prioritize tasks by assessing their impact on the project timeline and objectives. I utilize methodologies like Agile for iterative tasks and ensure regular communication with team members to adjust priorities based on project changes and deadlines. This adaptability is vital for successful project delivery.

When addressing a challenging stakeholder, I focus on communication and relationship-building. Share a concrete example, emphasizing your approach to understanding their concerns, facilitating discussions, and finding common ground. Highlight how this led to a positive outcome for the project.

Documentation is vital in my projects as it serves as a reference for the project plan, goals, and progress. I ensure that all key documents are current and accessible, which helps in aligning the team, managing stakeholder expectations, and guiding the project towards successful completion.

When handling project scope changes, I first assess the request's impact on resources and timelines. I communicate transparently with stakeholders about potential consequences, document changes thoroughly, and seek consensus. This structured approach helps in maintaining project integrity while accommodating necessary adjustments.

I find tools like Jira and ServiceNow particularly effective in managing IT projects. They help in tracking progress, managing workflows, and ensuring that communication remains clear across teams. I also use Microsoft Excel for budget tracking and performance metrics, which aids in overall project management.

Share a specific situation where you identified inefficiencies in a project process. Outline your approach to analyzing the existing process, implementing changes, and measuring the outcomes. Focus on the benefits realized, such as reduced costs or improved team collaboration.

I ensure quality in my projects by adhering to established IT standards and methodologies. Regular reviews, stakeholder feedback, and testing phases are integral to my process. I also emphasize team accountability and continuous improvement, which helps in maintaining high-quality project outcomes.

For effective team collaboration, I prioritize open communication, regular check-ins, and collaborative tools. I encourage feedback and ensure that everyone feels heard in discussions. Facilitating a positive team dynamic fosters trust and drives the collective effort towards achieving project goals.

I assess project risks by conducting a thorough risk analysis during the planning phase. I identify potential risks, evaluate their likelihood and impact, and develop mitigation strategies. Continuous monitoring throughout the project lifecycle allows me to adapt and address risks proactively.