Senior Customer Support Analyst

Job description

Welcome to Johnson & Johnson, a global leader in the healthcare industry dedicated to improving the health and well-being of people around the world. We are currently seeking a Senior Customer Support Analyst to join our dynamic team and support our mission of providing innovative solutions for patients and healthcare professionals.In this role, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. As a senior member of the team, you will also be responsible for mentoring and coaching junior analysts, as well as identifying and implementing process improvements to enhance our overall customer experience.To excel in this position, you must have a strong background in customer service and support, as well as a deep understanding of the healthcare industry. You should be a natural problem-solver with excellent communication and interpersonal skills. If you are passionate about making a difference in the lives of others and thrive in a fast-paced, collaborative environment, we encourage you to apply for this opportunity. Join us at Johnson & Johnson and be part of a team that is changing the future of healthcare.

Provide exceptional customer support to clients of Johnson & Johnson, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Mentor and coach junior customer support analysts, providing guidance and support in their professional development.

Identify and implement process improvements to enhance the overall customer experience and increase efficiency.

Stay up-to-date on industry trends and developments to better understand the needs and challenges of our clients.

Collaborate with cross-functional teams to address complex customer issues and provide comprehensive solutions.

Act as a liaison between customers and internal teams, communicating customer feedback and suggestions for improvement.

Continuously monitor customer satisfaction and take proactive measures to address any areas of concern.

Participate in training and development programs to continuously improve knowledge and skills in customer support and the healthcare industry.

Utilize various software and systems to effectively track and manage customer interactions and inquiries.

Demonstrate a strong commitment to Johnson & Johnson's mission and values, and act as a positive representative of the company in all interactions with customers.

Johnson & Johnson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.