Workplace Experience Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Serve as the initial point of contact for all client employees and visitors, employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests
Execute Concierge services in a manner consistent with the Service Level Agreement (SLA), standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with SLA, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Support efforts to sort mail and distribute to drop stations in the building.
Create, Assign Credentials, and Distribute Security badges through Client’s propriety Web based system toolMonitor and Manage badge access system for Security doors.
Monitor Security Cameras and report any issues noticed.

Registration Management through Client’s Web based System Tool
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Collaborate/maintain a working relationship with on-site Facilities / maintenance team. This includes notifying them when contractors and other facilities-related visitors enter the premises.
Strong knowledge of Microsoft OfficeHaving emphasis on Microsoft Outlook Calendar Management

Perform other duties as assigned by manager.

Workplace Experience is a client-centric approach to reception and concierge services ensuring that employees and visitors feel welcome, assisted and comfortable. Digital Visitor Management technology delivered through our partnership with Schneider Electric.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.