Jr. Account Manager (Fluent in German)

The Position

The Jr. Account Manager position at Machinio.com is critical to the growth of the company. If you are fluent/proficient in German (required), hard working, thrive in a fast-paced environment, and want to make an immediate impact, this role is a great opportunity for you. As a Jr. Account Manager, you will learn how to manage existing client relationships, you will renew their yearly memberships and potentially upsell them, you will maintain their Machinio experience and work with a very driven team on overall client retention. We're innovating a multi-generational $400 BILLION dollar industry. The experience you obtain at Machinio in 3 months is worth more than experience you'd obtain in 1 year anywhere else!

With teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world.

Machinio

We are the fastest growing machinery marketplace in the world, featured in Forbes (https://www.forbes.com/sites/amyfeldman/2018/01/29/how-machinos-cofounders-and-forbes-30-under-30-alums-are-building-the-kayak-of-used-machinery/?sh=10a03bb06c4f) (founders recognized as 30 under 30), Crain's Chicago Business (https://www.chicagobusiness.com/article/20170525/ISSUE01/170529947/machinio-is-a-cars-com-like-site-for-heavy-equipment), Successful Farming (https://www.agriculture.com/machinery/machinery-insider/machiniocom-a-global-search-engine-for-used-machinery), and Inc.com (https://www.inc.com/maisie-devine/how-two-millennials-are-disrupting-400-billion-used-equipment-industry.html), and more.

Work Life

• 30 days/year holiday policy
• Flexibility to work remote, possibility to work abroad
• Remote setup provided for all team members, along with modern work equipment.
• Casual, collaborative, fast-paced work environment and a fun team (we're cool).
• Quarterly in-person team events and really fun holiday parties!
• Employee milestone program

Responsibilities:

• Attend to all clients' needs, build relationships, and maintain the client's experience with Machinio's services for the duration of their membership.
• Renew/upsell annual memberships, using effective negotiation skills.
• Review each account regularly to ensure client's ROI maximization.
• Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed.
• Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.

Requirements:

• C1 Level in English and German REQUIRED, other languages are a plus
• Drive, motivation and proactiveness to LEARN
• Excellent communication and teamwork skills
• Interest in learning analytical and negotiation skills
• Client-focused and problem-solving attitude

Compensation

Base salary + generous commission structure

Our Interview Process:

• Step 1 - Phone Interview with the Head of Operations to get to know you, your background and tell you about us!
• Step 2 - Google Meets video interview with our Senior Renewals Manager, to discuss the role in depth.
• Step 3 - Final interview with one of our Directors.

We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters. We are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource!