Dynamics 365 CE Systems Analyst

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

We are seeking a D365 CE System Analyst I to join our Information Technology team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skillset to support our team triaging, configuring, testing, and deploying enhancements related to items related to our Microsoft CRM environment such as workflows, automation, form updates for leads, opportunities and business process flows, as well as advanced helpdesk ticket support for D365 CE.

As an Analyst I, you will collaborate with key business stakeholders, architects, and development partners, to ensure seamless functionality, user support, and system enhancements.

Job Responsibilities

• Configure, maintain and upgrade Dynamics 365 CE to meet business needs.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and manage system integrations with other enterprise applications.
• Provide technical support to users, addressing inquiries and resolving system-related issues.
• Conduct user training sessions to promote efficient utilization of the system's capabilities.
• Collaborate with stakeholders to understand business requirements and implement customizations within Dynamics 365 CE.
• Develop and deploy enhancements, workflows, and custom reports to improve system efficiency.
• Ensure system security by managing user roles, permissions, and access controls.
• Maintain compliance with data protection regulations and best practices.
• Create and maintain system documentation, including configurations, processes, and user guides.
• Generate regular reports on system performance and usage metrics.

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience as a Dynamics 365 CE Systems Administrator
• In-depth knowledge of Dynamics 365 CE system administration, configuration, and customization.
• Strong understanding of business processes, workflows, and integrations within Dynamics 365 CE.
• Proficiency in troubleshooting system issues and implementing solutions.
• Excellent communication skills with the ability to collaborate across teams.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification.
• Experience with Microsoft Power BI.
• Experience with professional services organizations.
• Experience with integrations between D365 F&O and D365 CE.
• Experience with CRM and Marketing concepts around customer journeys.

Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer. 

We welcome applications from individuals with disabilities.  If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above, please email [email protected] and include “Applicant Adjustment” within the subject line with your request and contact information.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility.  We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely when needed.
• Generous Annual Leave Policy.
• Comprehensive Medical Insurance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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