Job details

Customer Operations Specialist // Francophone

JUMO is seeking a Customer Operations Specialist who can manage customer touchpoints and improve service quality while working remotely. You will be responsible for relationship management, training, and enhancing customer experience metrics.

Skills

Customer relationship management
Bilingual proficiency (English & French)
Project management
Reporting and analytical skills
Creative problem-solving

Responsibilities

Drive operational efficiencies in customer experience
Identify and implement service improvements based on feedback
Train call centre agents on product use and query resolution
Manage customer escalations and support queries
Track and report on technical incidents affecting customer experience

Education

Tertiary qualification in Operations or Business Administration

Benefits

Collaborative work environment
Flexible working practices
Continuous learning and growth opportunities
Autonomy and empowerment

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By JUMO

Founded in 2015, Jumo is a mobile financial services platform for mobile network operators and banks. Jumo is headquartered in Cape Town, South Africa.

2 jobs

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE