IT Engineer II

Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Jump’s enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more, we’re just getting started!

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible with our collective creativity.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

Jump is seeking a motivated IT Engineer to join our team. In this role, you will manage IT support functions and develop expertise in DevOps, with opportunities for hands-on growth in automation, security, and infrastructure management. As the primary IT contact, you will oversee key IT functions such as employee onboarding and offboarding as well as  device and access management. You’ll also help troubleshoot and resolve technical issues across the organization. As your skillset grows, you'll be involved in infrastructure maintenance, security auditing, and responding to support requests, providing a pathway to expand your skills in DevOps and security.

What You’ll Do

• Manage onboarding and offboarding of team members in collaboration with HR and Recruiting, ensuring smooth IT setup and handoff

• Oversee JAMF administration to keep team hardware and software secure and up-to-date.

• Configure and manage Okta for streamlined access control and security

• Support team members by troubleshooting IT issues

• Develop DevOps skills over time, contributing to infrastructure maintenance, handling feature requests, and responding to on-call support as needed

• Support security audits and help ensure compliance across IT operations.

• Evaluate, select, and monitor SaaS tools to improve organizational efficiency

• Collaborate on security and data privacy compliance, supporting company-wide policies

What You’ll Bring

• 3+ years of experience in an IT support/operations role, with a strong desire to learn and grow in DevOps.

• Hands-on experience with JAMF

• Okta administration expertise

• Experience supporting remote employees with IT requests

• Excellent communication and interpersonal skills to patiently troubleshoot and resolve IT issues for team members of varying technical abilities

• Strong problem-solving skills with a focus on automation and operational efficiency.

• Ability to be part of an on-call rotation

Nice To Haves:

• Experience with Google Workspace administration

• Experience with Apple Business Manager (ABM)

• Security auditing skills

• Expertise in VPN Administration 

• AWS exposure

• Terraform experience

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your technical skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 reimbursement for learning and development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $125,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.