Junior Application Support Analyst

You are curious, persistent, logical, and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Junior Application Support Analyst. Scroll down to learn more about the position’s responsibilities and requirements.

Req.#464603601

RESPONSIBILITIES

• Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat, and email
• Taking ownership of each client issue through root cause and solution
• Interacting daily with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
• Coordinating/escalating to other Client`s production support teams and business groups

REQUIREMENTS

• Ideally 3+ years of hands-on experience as an Application Support Specialist
• Business or technical apprentice applicants
• Extraordinary Client focus
• Excellent communication skills, as you must be able to express yourself effectively in both business terms and technology terms
• Ability to work under pressure
• Fluency in English is a must for external client support engagement
• General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
• Excellent in End User Support, Internet Technologies, Linux, Windows, and Unix

BENEFITS

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

ABOUT EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential