Junior IT Associate (Monrovia, CA)

LetsGetChecked is a leading at-home health testing company, with a platform that allows consumers to discover and access personalized health information conveniently, confidentially and accurately. We empower people to take an active role in their health to live longer, happier lives. LetsGetChecked was founded in 2015 and has corporate offices located in New York City and Dublin.

General Description:

• This position is on-site in our Monrovia (California) office
• The IT Associate is responsible for providing support to users experiencing problems with their computers or software, and the technical department with IT procedures and processes

Required Background:

• Must have knowledge of networking, Active Directory, Windows Server, Windows 10
• 1-2 years of experience in a Windows environment
• Experience with Linux
• Associates Degree or equivalent experience or training in a related field
• IT field certifications are preferred

General Responsibilities:

• Responding to queries via chat, email, or phone
• Training other staff members on troubleshooting and diagnosing problems
• Providing technical assistance for questions and problems
• Resolving problems with networks and computer systems, diagnosing system errors and other issues
• Following up with employees to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Writing, editing, and revising training manuals for new and updated software and hardware
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Inventorying IT assets
• Perform other duties as assigned

The base salary range for this role is $18USD/Hour - $22USD/Hour.
Why LetsGetChecked?
Together we have a common goal to help people live longer, happier lives.
We want our employees to be healthy, travel often, and have the financial resources and support they need to live a fulfilling life, both inside and outside of work. We encourage our employees to build their careers at LetsGetChecked. We run regular career training clinics, interview assistance, and encourage employees to apply for internal opportunities. We support Learning & Development through our partner Udemy.
Diversity, Equity & Inclusion:
As we continue to grow, LetsGetChecked is fully committed to creating an inclusive environment where diverse backgrounds, perspectives and experiences are valued, where each and every one of our people feels that they belong and are empowered to do the best work of their career.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Schedule:

• Monday to Friday

Work Location: In person