Manager, Legal Operations

About the Role
The Legal Operations Manager plays a crucial role in optimizing the legal department's efficiency and effectiveness, overseeing key aspects such as process improvement, technology implementation, financial management, and vendor relationships. The position involves actively supporting the Legal Department's operations function by managing the legal intake process, coordinating workflow, preparing ad-hoc reports, developing an automated contract inventory and document management system, and overseeing legal projects and strategic initiatives. This role requires a solid understanding of contract management and legal processes, along with experience in building and maintaining strong cross-functional relationships with legal business partners and collaborators.

What You’ll Do
Strategic Planning:

• Collaborate with legal leadership to develop and implement strategic initiatives aligned with overall business objectives.
• Assess and identify opportunities for process improvements, cost savings, and increased productivity.

Process Improvement:

• Streamline legal processes and workflows to optimize efficiency.
• Implement best practices and technology solutions to enhance legal operations.
• Develop and maintain standard operating procedures to ensure consistency and compliance.

Project Management:

• Manages day-to-day legal operation workflow for department.
• Directs both the legal intake and document management systems to maintain data integrity and ensure prompt assignment of matters to attorneys for legal review.
• Leads and supports cross-functional projects and initiatives and global functions on behalf of the Legal Department.
• Uses industry research and analysis of internal data across the organization and relevant industries to identify best practices for specific tasks, matter types, and documents.
• Creates documentation, reports, and related work through a project lifecycle and ensures that assigned duties and responsibilities/project results are completed.
• Maintains and distributes project plans and associated information.
• Responsible for the coordination of department's SharePoint site and content.

Technology Management:

• Evaluate, implement, and manage legal technology tools to enhance departmental performance.
• Oversee the integration of legal software and systems to improve workflow automation and data management.

Vendor Management:

• Manage relationships with external legal service providers, including law firms and other vendors.
• Negotiate contracts and service agreements to ensure favorable terms and value for the organization.
• Develop and enforce corporate policies and processes to manage outside counsel usage.

Data Analytics and Reporting:

• Utilize data analytics to assess legal department performance and identify areas for improvement.
• Generate regular reports for legal leadership, highlighting key metrics and performance indicators.

Compliance and Risk Management:

• Ensure legal operations adhere to regulatory requirements and industry standards.
• Collaborate with the compliance team to mitigate legal risks and maintain a strong risk management framework.

Team Leadership:

• Provide guidance and support to legal staff in the implementation of operational initiatives.
• Support team by managing inbound requests, translating requests to create defined deliverables, and acting as a point of escalation to troubleshoot issues as they arise.

What We’re Looking For

• Bachelor's degree in business administration, operations management, or a related field
• Demonstrated expertise in legal operations, project management, or a closely related field.
• Possesses a robust understanding of legal processes and technological solutions.
• Skilled in optimizing and streamlining operational processes to enhance efficiency and effectiveness.
• Exhibits excellent leadership, communication, and analytical skills.
• Displays effective communication and interpersonal skills, with the ability to articulate complex information clearly and concisely.
• Proficient in project management, overseeing and executing various operational initiatives.
• Capable of managing multiple projects concurrently.
• Demonstrates strong collaboration and relationship-building skills within the operations team and across different departments.
• Collaborates effectively with executives and stakeholders.
• Adaptable and flexible in navigating and leading through change.
• Thrives in a dynamic and evolving business environment.

About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States
Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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