Job details

Customer Support Advocate

Justworks is seeking a Customer Support Advocate who is customer-focused, empathetic, and dedicated to helping people. This role involves providing expert-level support to customers around Justworks' product and service offerings.

Skills

Strong written and verbal communication skills
Ability to empathize and provide solutions
Aptitude for learning new products
Creative problems solving
Self-starter with a sense of ownership

Responsibilities

Manage inbound inquiries from small business customers' employees via phone, email, or chat
Provide expert-level support around Justworks' product and service offerings
Assist with benefits and perks enrollment for customers' employees
Resolve inquiries related to paycheck, time & attendance, and tax documents
Maintain product expertise and manage open cases in CRM

Education

Minimum of 4 years professional experience in customer service
Experience in B2B SaaS or contact center environments preferred
Spanish language capability or proficiency in a second business language is a plus

Benefits

Competitive salary range with additional compensation factors
Comprehensive benefits package including medical, dental, and vision insurance, retirement plans, commuter benefits, and more
Opportunity to join a fast-growing company with a top-notch culture

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