Who You Are

Do you thrive at creative thinking type work, discovering new opportunities and solutions for problems by looking beyond current practices, and using innovative thinking? Are you skilled at grasping and communicating complex concepts to both technical and non-technical audiences? Are you a self-starter and strong collaborator who enjoys breaking complex problems into smaller steps that drive iterative product development and has experience building platform products or internal tools? Do you pride yourself on being able to see the bigger picture and bring people together to prioritize craft and achieve plans? If so, we’d love to hear from you!

Justworks is seeking a Senior Product Manager, Technical that goes deep on technology capabilities and broad on business impact for our newly formed Internal Services & Insights team. The Internal Services & Insights group's mission is to create the most delightful experience for internal customers powered by data and insights while hiding the complexities of internal operations. In addition, the team is responsible for accelerating the growth of one of the most strategic investments to create a first-in-class customer service experience for our customers.

Your Success Profile

What You Will Work On

• Partner with the engineering team and internal stakeholders across the company to identify high-value opportunities to shape the future internal services/tools and insights platform. 
• Own the full product lifecycle and roadmap: problem identification, solution design, spec, implementation, and validation.
• Translate the business requirements into well-defined product requirements - breaking larger initiatives into smaller, achievable pieces to make iterative progress on all fronts.
• Create metrics and goals around feature launches; measure success post-launch and iterating.
• Manage competing priorities with consistency and transparency. 
• Drive alignment on initiatives with stakeholders and keep them engaged and informed around progress.
• Partner with and lead cross-functional teams like Design, Engineering, Customer Success, Operations, Sales, etc. to set product vision and strategy.
• Prioritize and champion the strategy and tactics for the Internal Services & Insights team - make sure the team and colleagues know what’s important, when we’re shipping, and why we’re saying yes or no to initiatives.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Senior Product Manager, Technical – Internal Services & Insights, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 5 years of Product Management experience with a strong track of delivering zero-to-one tech products. Bonus points for experience in leading technical products for internal customers (e.g., Customer Success, Sales, etc)
• You have a product mindset and track record of managing a prioritized roadmap for internal customers.
• You excel at translating insights into clear takeaways & customer-centric recommendations.
• You can move fluidly between technical capabilities, partner needs, user experience, and the ability to go deep into the details.
• You have experience with writing product requirements; building and prioritizing backlogs.
• Experience working using Agile Scrum methodology in a fast-paced, high-growth environment with varying deadlines and milestones.
• Strong communication skills with the ability to grasp and explain complex concepts to both technical and non-technical people in different formats.
• Comfortable with ambiguity; you enjoy figuring out what needs to be done.
• Experience proactively collaborating across different product and engineering teams.
• Basic understanding of core web development technologies. i.e., data structures, data stores, algorithms, distributed systems, and common patterns around these frameworks.

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.

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