Field Service Technician - All levels

Field Service Technician

The RSI Field Service Technician plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.

About K Group Companies

K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great focused team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at MarioKart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!”

Responsibilities:

·         Reviews project quotes and scopes before beginning an onsite execution

·         Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods

·         Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor

·         Troubleshoot and diagnose issues with installed systems

·         Conduct routine maintenance and inspections of systems as needed

·         Respond promptly to service calls and customer inquiries

·         Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends

·         Provide excellent customer service and maintain customer satisfaction

Compensation and Benefits

·         Paid Time Off (PTO)

·         Volunteer Paid Time Off (VTO)

·         100% employer paid family health insurance premium

·         100% employer paid disability insurance

·         100% employer paid dental & vision insurance

·         401k with Safe Harbor contributions from company annually

·         Profit sharing opportunities

·         Bonus programs

Qualifications:

·         Minimum 2 years with a previous construction trade

·         Hands-on/field experience from previous work experience

·         Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

·         Ability to read architectural drawings

·         Team management/supervisor experience

·         Previous experience completing projects within scope

·         Previous experience with service ticketing processes

·         Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

·         Excellent communication skills

·         Must have valid US Driver’s license