Workplace Experience & IT Specialist

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

As part of the Workplace Experience and IT teams, you will impact the experience of all Kabammers - whether that’s getting new employees set up with their equipment and the office, coordinating team events, or collaborating with different departments and stakeholders, you will be a friendly face leading the charge on creating a fun and productive work environment at Kabam’s US studios. 

• Facilities Management
• Serve as the main Workplace Experience point of contact for Kabam US Offices. 
• Collaborate with the Workplace Experience Team and Canadian counterparts to develop department strategy, create programming, and troubleshoot issues.
• Manage the upkeep and maintenance of office spaces and supplies.
• Assist with onboarding and offboarding.
• Plan employee events such as annual Sumemr and Holiday parties, happy hours, and other impromptu employee relations programming.
• Manage office food and beverage programs for several office sites. 
• Implement Health and Safety protocols for several office sites. Includes membership in the Joint Occupational Health and Safety committee, disaster planning, compliance, and inspections.
• Security management, including maintaining facilities access and responding to security incidents.
• Day to day customer service to employees in several office sites and to remote employees.
• Develop facilities usage policies and procedures. 
• Work alongside cross functional departments on the rollout of company wide initiatives. 
• Management of Workplace Experience and cross functional projects using effective project management methodologies and documentation. 
• Provide ad hoc assistance to events in all office sites.

• IT Help Desk Support
• Troubleshoot technical problems and escalate complex issues to appropriate IT personnel.
• Assist with deployment and management of IT assets. 
• Install, configure, and maintain computer workstations, peripherals, and software applications.

• 5+ years experience in facilities management, working with large office spaces and multiple office sites.
• 1+ years experience in IT help desk support.
• Effective project management skills, including effective effort estimation, dependency mapping, schedules, risk management and tracking.
• Proven ability to develop effective office/facilities policies and processes, reconciling the needs of diverse staff and management requirements.
• Experience with event planning and management, supporting the delivery of events and programs that build and enhance company culture.
• Experience managing new space build-outs and existing space renovations.
• Experience working with a diverse group of stakeholders across an organization at various levels, including senior management.
• Excellent collaboration and problem-solving skills, focusing on proactively identifying potential issues before they become a problem.
• Effective communication and presentation skills, with experience communicating plans, rationale and business results effectively.
• Previous experience successfully managing and coaching office managers and facilities staff at multiple levels, and experience in managing multi-location teams and outsourced relationships
• Ability to adapt by using technological solutions to reduce friction points and automate where necessary to create an on-demand, adaptive, and inspiring workplace.

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, and disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• Flexible Spending Accounts: our benefits include commuter benefits, additional healthcare spending, and dependent care.
• 401K Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program for their 401K.
• PTO and Parental Leave: we offer paid parental leave, unlimited paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Learning and growth: we encourage people to grow both personally and professionally, and support this through regular lunch & learns and a stipend to a LifeBalanced account, which can be applied to learning as well as other personal expenses.
• Pay transparency: we share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. 
• Cool spaces: our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s trying new local eats while enjoying the view in downtown SF or DTLA - we want our people to feel like their time spent in office is worthwhile!
• Giving back: our ‘Agents of Change’ initiative is how we support the communities close to our heart, and we have several events and fundraisers every year that Agents of Change organize.
• Hybrid Work: We aim to provide flexible arrangements that suit all work styles. All teams at Kabam are hybrid work environments, with a minimum of 2 days in-office to foster team collaboration and bonding. Full-remote options are also available for certain positions within Kabam.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Disney Mirrorverse, and Shop Titans, have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.