Vice President, Account Management

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers.

We are seeking a dynamic and strategic Vice President of Account Management to create our account management team and drive customer success. This role requires a results-oriented leader with a strong track record in managing client relationships, developing account strategies, and collaborating cross-functionally to enhance client satisfaction and retention.

• Develop and implement the overall account management strategy to drive customer engagement and satisfaction.
• Lead, mentor, and manage the account management team to achieve performance targets and professional growth.
• Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning our services to meet those requirements.
• Collaborate closely with sales, marketing, and product development teams to drive growth and identify opportunities for upselling and cross-selling.
• Monitor account performance and client health metrics to proactively identify risks and opportunities for improvement.
• Prepare and present regular reports on account status, product performance, and team achievements to senior leadership.
• Stay up to date with industry trends, best practices, and competitive landscape to inform strategic decisions.

• Bachelor’s degree in business, Marketing, or a related field. 
• 10+ years of experience in account management or customer success (account volume of $500M-$1B), with at least 5 years in a leadership role. Experience in LTO/BNPL preferred.
• Proven track record of building strong client relationships and achieving revenue growth.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work collaboratively across departments and influence stakeholders at all levels.
• Proficiency in CRM software and other relevant tools.

• Base Salary: Earn a competitive base salary ranging from $130,000 to $150,000.
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.