Sales Support Specialist - Channel Partners

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist - Channel Partner to join our dynamic team in Kraków, Poland. In this role, you'll support our Channel team and partners across EMEA and APAC by handling customer inquiries, processing orders, and ensuring seamless sales operations. Your contributions will be key to driving customer satisfaction and operational success.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle support tickets from our channel partners. 
• Manage billing questions, review pending orders, provisioning of subscriptions and specific channel requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems that channel partners might have. 
• Assist in onboarding of new channel partners
• ​​Develop and implement processes for how to efficiently manage channel partners and provisioning of licenses. 
• Provide information to the sales and product teams on possible improvements based upon customer feedback.
• Collaborate with other internal teams to resolve issues and enhance partner satisfaction.
• Contact with channels  will primarily occur via email.

The Sales Support Specialist’s duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• A fast-growing and international environment
• An informal and fun, but driven culture
• Medical insurance (Luxmed plan)
• Contribution to pension fund (additional employer contribution)
• Subsidized gym membership (Multisport)
• Hybrid remote work setup (minimum of 2 days per week in the office)
• Possibility to have flexible working hours
• Access to coffee, tea, and fruits in the office
• Buddy program for new employees
• Social and company events (both virtual and in-person)
• A diverse, friendly and international environment

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!