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Job details

Trust and Safety Specialist

Kasa is seeking a Trust & Safety Specialist to enhance community security and provide empathetic support to members. This remote role involves responding to violations, coordinating incident responses, and ensuring a safe environment in the Kasa community.

Skills

  • Trust & Safety expertise
  • Cross-functional coordination
  • Critical thinking
  • Emotional intelligence
  • De-escalation techniques
  • Strong communication

Responsibilities

  • Respond to inbound customer contacts and urgent incidents
  • Monitor technology and contact community members violating house rules
  • Provide empathetic support for negative experiences
  • Conduct thorough investigations using data and member statements
  • Utilize critical thinking and problem-solving in sensitive situations
  • Coordinate with partners to manage risks
  • Communicate potential risks to Safety leadership
  • Evaluate processes and inform best practices

Benefits

  • Remote work flexibility
  • Hourly pay range of $8 to $9
  • Wi-Fi stipend and home office stipend for qualifying roles
To read the complete job description, please click on the ā€˜Applyā€™ button

Kasa is a national accommodations brand with roots in real estate and technology. The company partners with property owners to transform multifamily and boutique hospitality assets into professionally managed units that offer trustworthy and comfo...

9 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$16,640/yr - $18,720/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 8, 2024

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