Job details

Trust and Safety Specialist

Kasa is seeking a Trust & Safety Specialist to enhance community security and provide empathetic support to members. This remote role involves responding to violations, coordinating incident responses, and ensuring a safe environment in the Kasa community.

Skills

Trust & Safety expertise
Cross-functional coordination
Critical thinking
Emotional intelligence
De-escalation techniques
Strong communication

Responsibilities

Respond to inbound customer contacts and urgent incidents
Monitor technology and contact community members violating house rules
Provide empathetic support for negative experiences
Conduct thorough investigations using data and member statements
Utilize critical thinking and problem-solving in sensitive situations
Coordinate with partners to manage risks
Communicate potential risks to Safety leadership
Evaluate processes and inform best practices

Benefits

Remote work flexibility
Hourly pay range of $8 to $9
Wi-Fi stipend and home office stipend for qualifying roles

To read the complete job description, please click on the ‘Apply’ button

By Kasa Living

Kasa is a national accommodations brand with roots in real estate and technology. The company partners with property owners to transform multifamily and boutique hospitality assets into professionally managed units that offer trustworthy and comfo...

7 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Consumer Discretionary

TEAM SIZE