KBB Customer Service Buying Agent

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.

Now is a booming time to be a part of the car business. We need strong KBB customer service/buying agents. This is your opportunity to make a great income while being part of an exciting and growing organization. This job could be the best move of your career.

Benefits

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Employee Vehicle Purchase Policy
• Employee referral bonuses

Responsibilities

• Manage a high volume of customer inquiries
• Engage and follow up with the hundreds of leads we receive daily through phone, email, and text.
• Set appointments at the dealership affiliated for appraisal and purchase.
• Build rapport with the client using industry and market data.
• Leverage all software and data provided to confirm and offer the appraisal amount for the vehicle purchase.
• Update client information in our CRM Report daily.
• Follow up with all customers post-appointment for satisfaction.
• Must be able to contribute to a positive team environment as this position is highly collaborative.

Qualifications

• Self-motivated and energetic
• A friendly/professional demeanor with excellent written and oral communication skills
• Strong organizational skills with the ability to multitask and meet daily goals
• Product knowledge/function is critical with all the different vehicles daily

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.