Remote Customer Care Specialist

'For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Care Specialist. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.Pay Rate: $16.00 with benefitsWhy you should apply to be a Customer Care Specialist:• You love helping and connecting with people.• You’re a problem solver who likes to think on their feet and enjoys a challenge.• You thrive in a fast-paced, changing environment.• You believe the details are important and actively listen for them.• You go above and beyond because you want to, not because you have to.• The diversity - every day and every customer is different.• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.• The difference in the value Assurant places on great customer service and the recognition you will receive from our customers and our leaders when you exceed our customer’s expectations.• Opportunity to learn, grow and advance within our Fortune 300 global company.What’s a typical day as a Customer Care Specialist? You’ll be:• Handling inbound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.• Showing empathy and actively listening to our customer’s concerns while resolving their issues.• Taking the initiative to truly understand our customer's current challenges, solve them, and proactively help them avoid future challenges.• Participating in special projects, assuming new responsibilities, and adjusting priorities as requested.• Engaging in a robust paid training environment that enables you to learn the business, systems, policies, and most importantly, how to effectively engage and resolve customer challenges.This Job Might Be An Outstanding Fit If You• Have strong attention to detail.• Love talking to people and have the ability to WOW customers on every call.• Have excellent verbal, written, and listening skills.• Have a relentless drive to own the customer's problem and resolve it.• Can adapt well to change.• Can work well in a fast-paced work environment.• Can think outside of the box to resolve problems.• Can multi-task using technology, including call handling, loan level review, and call documentation.• Have a minimum high school diploma or GED, and 1 year of work experience (college degree preferred).What Happens NextOnce you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Care Specialist today!'#GRACEAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.