SUPV I, Nursing (RN) - Clinic Admin

The SUPV I, Nursing (RN) - Clinic Admin at Kelsey-Seybold Clinic is primarily responsible for planning and overseeing department staff activities related to patient care. This includes ensuring customer satisfaction, maintaining adherence to fiscal budgets, and complying with policies and standards. The Nurse Supervisor collaborates with various team members to foster a culture of excellence and continuous learning.

Candidates for the SUPV I, Nursing (RN) - Clinic Admin role at Kelsey-Seybold Clinic must hold an RN license from an accredited nursing program. A bachelor’s degree in nursing or four years of supervisory experience is required, while a master's degree in nursing or a related field is preferred. Additionally, you should have at least four years of clinical RN experience, with a minimum of two years in a supervisory or management position.

For the SUPV I, Nursing (RN) - Clinic Admin role at Kelsey-Seybold Clinic, essential skills include ACLS certification, basic computer proficiency, and personnel management capabilities. Excellent verbal and written communication skills are also crucial, as you'll be interacting with staff and ensuring effective patient care while managing multiple departments.

The work environment for the SUPV I, Nursing (RN) - Clinic Admin at Kelsey-Seybold Clinic is collaborative and dynamic, primarily set in a medical clinic along with conference rooms and auditoriums. You will be part of a multi-specialty healthcare setting where you facilitate teamwork among over 600 physicians, all focused on delivering exceptional patient care.

Kelsey-Seybold Clinic is dedicated to the professional development of its staff, providing continuing medical education allowances to support ongoing learning. The organization also promotes work-life balance and offers competitive benefits, including tuition reimbursement and paid time off, ensuring that you can thrive both personally and professionally in your role as a SUPV I, Nursing (RN) - Clinic Admin.

When asked about your leadership style, focus on how you foster teamwork and collaboration. Emphasize your ability to mentor and guide staff, promote a positive work environment, and how you adapt your approach based on team dynamics to enhance productivity and patient care.

In responding to this question, share specific strategies you implement to educate your team about healthcare policies and regular compliance checks. Discuss how you promote accountability and encourage an open dialogue regarding any concerns or uncertainties related to procedures.

Think about a real example of conflict management where you facilitated a resolution. Highlight your approach to understanding both sides of the issue and how you guided your team toward a constructive resolution, enhancing collaboration and improving team dynamics afterward.

To answer this question effectively, discuss how you assess the urgency and importance of tasks. Mention any tools or systems you use to manage schedules and workloads in a busy clinic setting, emphasizing your ability to remain calm and organized under pressure.

In answering this question, talk about the active role you play in assessing patient feedback, training staff on best practices for patient interactions, and initiating programs that solicit and act on patient input to enhance care experiences.

Provide examples from your experience where you supported your staff through challenges by offering encouragement, recognizing their efforts, and implementing measures that alleviated stress. Highlight how these actions lead to better team cohesion and exit communication.

For this question, share your familiarity with systems like EPIC and how you've utilized them in previous roles. Discuss the impact of technology on patient care and communication with the team, as well as any training sessions you have conducted for staff.

Demonstrate your preparedness for emergencies by describing protocols you have in place, your training in crisis management, and how you prioritize patient safety during unexpected situations.

Discuss your commitment to continuous education for staff, outlining specific training programs you have developed or implemented, along with how you assess staff needs for skills development.

In your response, highlight the importance of monitoring metrics such as patient outcomes, staff performance, and department efficiency. Discuss how you use these indicators to inform decision-making and promote a culture of improvement.