Site Driver Supervisor

Job Title:  Site Driver Supervisor                                           

Reports to:  Kett Corporate Senior Account Manager

Job Summary:  Responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements. 

Essential Functions:

·        Coordinate all project requirements and supervise all personnel

·        Ensure the implementation of appropriate processes, procedures and work instructions

·        Oversee administrative, scheduling, data processing, timekeeping and training duties

·        Manage the production of data, reports, spreadsheets and files as required; report results in an accurate and timely manner

·        Oversees employee daily/weekly timesheets

·        Plan and/or train in all areas of test procedures, processes, and routes

·        Track service and test schedules performed

·        Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.

·        Coordinate vehicle testing for all sites, remain flexible in accommodating frequent scheduling changes; coordinate test trips with other supervisors, drivers, customers and Kett personnel

·        Ensure route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required

·        Monitor the performance and attendance of on-site personnel to ensure all requirements are met

·        Communicates with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner

·        Attend meetings with Kett management and customers

·        Maintain a professional manner, work, and dress

·        Act as mentor; maintain safety and quality and set an example for others to follow

·        Perform other duties as required by Kett and the customer

Key Responsibilities:

·        Provide support and interface with customers and Kett personnel in a courteous and professional manner

·        Promote safety awareness and assure compliance with all safety practices

·        Apply leadership skills to maintain good working relationship with employees and customers

·        Complete knowledge of durability test project: procedures, practices, and training processes to ensure management and customer requirements are met, ability to instruct others in proper methods

·        Ability to track projects and completing an efficient and timely manner

·        Actively participate as a mentor, offering assistance and share acquired information, knowledge and experience

·        Contribute to a positive work environment and promote overall team effort

·        Focus on meeting and exceeding customer and Kett expectations

·        Possess a thorough understanding of schedule operations, Kett and customer policies and procedures and Kett’s Vision and Values

·        Excellent communication skills, verbal and written

·        Ability to complete concise and accurate documentation

Job Requirements:

Education:  Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment.  Will consider a combination of education and on-the-job experience.  Prefer supervisory experience in an automotive test capacity.

Skills/Experience:   Thorough knowledge of testing requirements, systems, and operating procedures.  Knowledge of MS Word and Excel.  Excellent verbal and written communication skills essential.  Ability to drive an automatic and/or manual transmission vehicle.  

Physical Requirements:  Required to lift up to 50 pounds.  Job requires sitting, standing, and bending for approximately 6 – 8 hours on a daily basis.  Must be able to handle daily pressures and stress-related conditions.

Critical Skills:

·        Leadership-Mentor and instruct peers concerning job duties and responsibilities

·        Safety- Abides by, promotes and acknowledges all safety practices in keeping with high safety standards

·        Customer Relations-Develop positive relations with customers that aid in creating enthusiastic customer support

·        Communications- Must provide information and receive feedback in a concise, accurate and detailed manner

·        Problem Solving- Requires solving a variety of problems inherent in providing services and employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett

·        Dependability- Display ability to successfully and satisfactorily complete assigned tasks

·        Initiative and Resourcefulness- Possess incentive to take effective action, anticipate needs and perform in accordance to resources provided

·        Cooperation- Exhibit characteristics of an effective team member focused on a common goal, promotes the development of like qualities in others

·        Role Model- Serve as a role model and mentor for Kett’s Values and business principles

·        Commitment- Able to accept assigned tasks with a quality result as an objective

·        Employee Development-Coach, counsel and train employees to meet customer requirements and employee goals

·        Employee Relations-Develop positive relations with employees, provide recognition and show appreciation in a manner that meets employee needs and creates a high degree of employee trust and satisfaction

·        Focus-Recognizes and operates within the scope of Kett’s Visions and Values

·        Dedication- Demonstrate the ability to consistently perform all responsibilities with integrity

·        Result Oriented- Accomplish performance targets established by Kett and the customer

·        Flexibility- Must be willing and able to expand the scope of responsibilities as dependent upon requirements of the business environment

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