Student Success Advisor

Discover Your Path at Keypath!

 🚀 About Us:

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

 Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Melbourne, Sydney, Chicago, and SE Asia, we are truly a global company. Today, we're a family of over 700 passionate "Keypathers" worldwide.

 🌍 Work Anywhere:

At Keypath Education Australia, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both.

🌟 The Role: Student Success Advisor

• Become a trusted adviser.
• Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat.
• Supporting students with study path management to create the most efficient study path.
• Driving re-enrolment into new programs that support our students’ goals.
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research. 

 👥 Who We're Looking For:

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online.
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser.
• Customer service skills: To provide a brilliant student experience by supporting students towards study success.
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.

Please note this is a full-time position with a standard 38 hour working week. The core work hours are Monday to Friday 9am – 7pm on a rotating roster.

🌟 Benefits and Rewards:

• Competitive Package: Base salary, Superannuation, and uncapped commission!
• Comprehensive online remote training.
• All the necessary equipment for success.
• Internet Allowance for remote work.
• Clear career progression pathways.
• Paid Mental Health days for your well-being.
• Toolkits for Digital Health and Mental Health support.

 🔑 Why Keypath?

• Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #8 on 2023 the Best Places to Work Australia©).
• Global EdTech Leader: Join an industry on the rise.
• Continuous Growth: Upskill through discounted study opportunities.
• Transform the World: Contribute to upskilling and reskilling globally.
• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

Apply now to unlock your potential with Keypath! 🌟