Bilingual Licensed Customer Service Agent

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Mountain and Pacific time zones! As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2025!

A day in the life could include: 

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/mortgage to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Superior customer service skills

• Empathy towards others

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

• You possess a Property and Casualty (P&C) or Personal Lines (PL) license

Availability to work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

Capability to participate in our mandatory paid 6+ week training period.

Anticipated Start Date: January 6, 2025

We are seeking candidates in Mountain and Pacific time zones in the following states: AZ, CO, ID, KS, MT, NE, NM, TX, UT, and WA

Bonus Points:

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

Oh, and don’t worry, we’ve got you covered! 

• Medical, Dental and Vision Insurance

• Remote Work Environment (Remote first company!)

• 16 days of PTO, plus company observed holidays and two floating holidays

• Very generous equity options and 401K

• Parental Leave

• Continuing education and professional development 

• Disability and Life Insurance 

• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

#LI-LK1

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.