Business Operations Manager

Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.

We are on a mission to build a sharing economy that lives up to the name, and we’ve raised $26.5M+ from some of the best investors in Silicon Valley to do so, including Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.

The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit), and have each separately built and scaled products that today do $1B+ annual revenue combined.

We’re looking for the world’s top builders, executors, and believers to join us on this ride.

You can learn more about us in Forbes and TechCrunch.

The Role:

At Kindred, operations is at the heart of everything we do. We’re looking to add a Business Operations Manager to lead initiatives that helps Kindred maintain a high bar for customer experience and efficiency as we scale. This role will report directly into our Head of Operations and will help develop our core operations strategy to achieve our company goals. The ideal candidate is a self starter with a strong track record in direct to consumer operations teams.

• Work closely with our Head of Operations to develop strategies that will improve our member experience
• Develop and implement processes and procedures to improve the efficiency and effectiveness at scale
• Work closely with cross-functional teams to identify areas for improvement and implement solutions
• Analyze operational data to identify trends, issues, and opportunities for improvement
• Monitor and report on key operational metrics
• Develop and manage relationships with key stakeholders
• Continuously improve processes to increase productivity and reduce costs

• Are a strategic thinker with 6-10 years of experience in business operations
• Track record of success in driving efficiency, improving processes and customer experience
• Strong analytical and problem-solving skills, including strong SQL skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong project management skills
• Experience working in a fast-paced environment

• At Kindred, we know that good things happen when we look out for one another. We offer teammates the following benefits:
• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry
• A culture of championship(vs. just mentorship), feedback, and continual development
• Competitive cash compensation and equity
• Unlimited vacation policy
• Comprehensive medical, dental, and vision benefits
• Fertility, egg freezing, and reproductive health benefits for you or your partner
• UNLIMITED free credits for stays at Kindred homes during your time as an employee
• Quarterly $1,000 travel stipend to use toward travel costs to stay at a Kindred home
• San Francisco headquarters with a remote-flexible work environment. We encourage team members to travel and adventure!
• Global WeWork passes so you can work comfortably from wherever you are
• Regular offsites to co-locate with the team

At Kindred, we embrace diverse perspectives, ideas, and backgrounds. We’re committed to providing equal employment opportunities for all applicants and employees. Kindred doesn’t discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work.